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 Free Download ITIL® 4 Drive Stakeholder Value (DSV): Your Companion to the ITIL 4 Managing Professional DSV Certification by IT Governance English | March 30, 2022 | ISBN: 1787783510 | 274 pages | EPUB | 4.20 Mb ITIL® 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.An excellent supplement to any ITIL 4 DSV training courseThe majority of this book is based on the official AXELOSITIL®4: Drive Stakeholder Valuepublication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:The customer journey;Fostering stakeholder relationships;How to: shape demand and define service offerings, and align expectations and agree service details;Onboarding and offboarding;Continual value co-creation;Realising and validating service value; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author ― a seasoned ITSM professional ― also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam.ITIL®is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.  Free Download ITIL 4: Direct, plan and improve: Reference and study guide by Lou Hunnebeck English | February 1, 2023 | ISBN: N/A | 180 pages | EPUB | 0.65 Mb The ITIL 4 Direct, Plan and Improve (DPI) reference and revision guide is one of five ITIL 4 Managing Professional titles published by TSO, following on from the ITIL 4 Foundation revision guide. It provides a grounding in a set of principles, methods, and techniques to create a learning and improving environment. It covers the influence and impact of Agile and Lean ways of working and provides practical and strategic methods to plan and deliver continual improvement. Key topics include risk, decision-making, governance, continual improvement, assessing for improvement, developing a business case, organizational change management and communication, measuring and reporting, and value streams and practices. This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: DPI certification, and post-certification it is a quick useful reference. It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.  Free Download Stuart Rance, "ITIL Service Transition" English | 2011 | pages: 360 | ISBN: 0113313063 | PDF | 2,4 mb The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.  Free Download ITIL V4 Foundation Essentials For It Service Excellence Published 12/2023 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 1.03 GB | Duration: 2h 19m Master ITIL 4 Foundation: Transforming Organizations through IT Service Optimization and Effective Service Management.  Free Download Learning ITIL® (2023) Released 8/2023 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 1h 38m | Size: 223 MB The Information Technology Infrastructure Library (ITIL) is a leading source of IT service management guidance. Millions of IT professionals are ITIL certified, many organizations and vendors have adopted ITIL and embedded it into their IT management software. In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4. Starting with ITIL® v3—retired as a certification path in 2022 but still widely used—David explains the service lifecycle, processes and functions, and roles, technology, and automation. He then compares the major differences in ITIL® 4: the four dimensions, the service value system, the service value chain, and the guiding principles and practices. David also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.  Free Download Introduction to Service Management with ITIL 4 Last updated 10/2022 Duration: 1h 46m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 949 MB Genre: eLearning | Language: English Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
 Free Download Reinventing ITIL® and DevOps with Digital Transformation: Essential Guidance to Accelerate the Process by Abhinav Krishna Kaiser English | March 1, 2023 | ISBN: 1484290712 | 504 pages | MOBI | 5.45 Mb The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately. ITIL v4 Foundation Course and Guide to IT Service Excellence  Free Download ITIL v4 Foundation Course and Guide to IT Service Excellence Published 7/2023 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch  Free Download ITIL 4: Digital and IT strategy: Reference and study guide English | 2023 | ASIN: B0BTLVT2S9 | 201 Pages | EPUB | 6 MB The ITIL 4 Digital IT and Strategy (DITS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations and how businesses are responding. Key topics include, using DITS in an organization, DITS and digital disruption, strategic approaches for digital organizations, implementing DITS and ITIL practices in DITS. This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: DITS certification, and post-certification it is a quick useful reference. It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.  Free Download Standardization in ISO, ITIL, CMMI, BPM, Lean & Six Sigma Published 5/2023 Created by Human and Emotion: CHRMI MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Genre: eLearning | Language: English | Duration: 38 Lectures ( 6h 6m ) | Size: 1.66 GB |
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