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 Customer Relationship Management By Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya and G. Jason Goddard 2008 | 216 Pages | ISBN: 0754671569 | PDF | 4 MB "Customer Relationship Management" (CRM) introduces the management philosophy of CRM. This is the first book to explore the benefits to the firm of a globally integrated approach to customer relationship management. The authors contend that the best hope for achieving a sustainable competitive advantage in a global marketplace is by means of better understanding which customers are in the best position to experience long-term, profitable relationships for the globally-oriented firm. The book offers both an academic and practical viewpoint of the importance of CRM in a global framework. It integrates the topics of knowledge management, total quality management, and relationship marketing with the goal of explaining the benefits of CRM for internationally active firms. The authors have included six case studies which allow the reader to undertake the role of CRM consultant in a 'learning by doing' approach.The book should be required reading for all business executives who desire a customer oriented approach to success, and for all students of business who desire to gain insight into a relationship management approach which will become ever-more important in the years ahead.  Karen Y. Morrison, "Cuba's Racial Crucible: The Sexual Economy of Social Identities, 1750-2000 " English | ISBN: 0253016460 | 2015 | 372 pages | PDF | 2 MB Since the 19th century, assertions of a common, racially-mixed Cuban identity based on acceptance of African descent have challenged the view of Cubans as racially white. For the past two centuries, these competing views of Cuban racial identity have remained in continuous tension, while Cuban women and men make their own racially oriented choices in family formation. Cuba's Racial Crucible explores the historical dynamics of Cuban race relations by highlighting the racially selective reproductive practices and genealogical memories associated with family formation. Karen Y. Morrison reads archival, oral-history, and literary sources to demonstrate the ideological centrality and inseparability of "race," "nation," and "family," in definitions of Cuban identity. Morrison analyzes the conditions that supported the social advance and decline of notions of white racial superiority, nationalist projections of racial hybridity, and pride in African descent.  Creativity, Contradictions and Commemoration in the Reign of Richard II: Essays in Honour of Nigel Saul by Jessica Lutkin, Jeffrey S. J.S. Hamilton English | February 18, 2022 | ISBN: 1783276177 | 324 pages | PDF | 14 MB The reign of Richard II is well known for its political turmoil as well as its literary and artistic innovations, all areas explored by Professor Nigel Saul during his distinguished career. The present volume interrogates many familiar literary and narrative sources, including works by Froissart, Gower, Chaucer, Clanvow, and the Continuation of the Eulogium Historiarum, along with those less well-known, such as coroner's inquests and gaol delivery proceedings. The reign is also notorious for its larger than life personalities - not least Richard himself. But how was he shaped by other personalities? A prosopographical study of Richard's bishops, a comparison of the literary biographies of his father the Black Prince, and Bertrand du Guesclin, and a reconsideration of Plantagenet family politics, all shed light on this question. Meanwhile, Richard II's tomb reflects his desire to shape a new vision of kingship. Commemoration more broadly was changing in the late fourteenth century, and this volume includes several studies of both individual and communal memorials of various types that illustrate this trend: again, appropriately for an area Professor Saul has made his own.  Patricia King, "Create Your World: Activating Your God-Given Power to Create Realms and Atmospheres" English | 2012 | ASIN: B00846OW4M | EPUB | pages: 149 | 0.3 mb Patricia King has written a book that will empower you to frame your world and experience the kind of life Jesus died to give you. In this book, she gives clear and simple guidelines so every believer can live a life of victory rather than as a victim; an over-comer rather than a life of defeat. Patricia skillfully reduces profound knowledge to a level of comprehension that helps ordinary people to understand extraordinary truth.  Corrosion Resistance Tables: Part D English | 2021 | ISBN: 0824756762 | 914 Pages | PDF True | 110 MB Devoted to the latest research on mechanisms of corrosion and advancements in corrosion resistance, the updated fifth edition accounts for recent advances and offers a convenient, single-source tabular guide to materials used in the construction of all system components- from vessels to pumps to gaskets and packing- for processes and applications. Part D of 4 parts.  Core Java, Vol. II-Advanced Features, 12th Edition English | 2022 | ISBN: 0137871074 | 944 Pages | EPUB | 78 MB The Classic Guide to Advanced Java Programming: Fully Updated for Java 17 Core Java is the leading no-nonsense tutorial and reference for experienced programmers who want to write robust Java code for real-world applications. Now, Core Java, Volume II: Advanced Features, Twelfth Edition, has been revised to cover the new features and enhancements in the Java 17 long-term support release. As always, all chapters have been completely updated, outdated material has been removed, and the new APIs are covered in detail. This volume focuses on the advanced topics that a programmer needs to know for professional software development and includes authoritative coverage of enterprise programming, networking, databases, security, modularization, internationalization, code processing, and native methods, as well as complete chapters on the Streams, XML, and Date and Time APIs.  Control Design of Multiagent Discrete-Time Systems English | 2022 | ISBN: 3030909395 | 452 Pages | PDF | 9 MB This book describes an effective approach to the cooperative and coordinated control of multivehicle systems. This rigorous analytic approach guarantees the stability of coordinated and cooperating vehicles using distributed protocols and uses low-energy, event-triggered mechanisms for networked vehicle control. The text covers:  Angela Hobart, "Contesting the State: The Dynamics of Resistance and Control" English | 2014 | ISBN: 1907774351, 1907774130 | PDF | pages: 309 | 3.0 mb The state is frequently conceived as a universal, although one apparently extraordinarily difficult to define. It often appears in academic discourse and, especially, in the popular imagination as an abstraction, usually nebulous, grasped as pervasive - a spectre to be feared. In this book, distinguished scholars from around the world take issue with this purported universality, exploring alternative imaginings of the state, of power and of global processes at the margins. Taking an anthropological perspective based in diverse ethnographic contexts outside, or marginal to, Europe and North America, if not beyond their controlling influence in globalizing realities, this volume reveals different complexes of power, as well as processes that are external to power and often against it (contra Foucault, and as Pierre Clastres has famously argued). The authors stress not only the different structures of institutional power, but also the persistence or transmutation of local kinds of power and their relevant cosmologies into contemporary globalized settings. They find innovative kinds of modernity, reconfigurations that have effects that cannot be reduced to over-generalized and often intensely Eurocentric concepts of power and the kinds of subjectivities realized by them. In this, the volume opens up the diversity of experiences of the state and offers new directions for its study.  Kerrie Handasyde, "Contemporary Feminist Theologies " English | ISBN: 0367490803 | 2021 | 220 pages | PDF | 5 MB This book explores the issues of power, authority and love with current concerns in the Christian theological exploration of feminism and feminist theology.  John Kington, "Collins New Naturalist Library: British Climate and Weather" English | 2010 | ISBN: 0007185022, 0008228760 | EPUB | pages: 484 | 1.9 mb Following the publicationmore than 50years ago of Climate and the British Scene by Professor Gordon Manley, leading climatologist John Kington presents subsequent developments and discoveries made in the study of British Isles climate and weather. Offering a comprehensive and up-to-date survey of the diverse climate of the British Isles, this studyexamines the ways in which regional climates evolve from the interplay of meteorological conditions and geography of the British Isles, analyzes climatic characteristics, and provides a historical overview of changing weather patterns, which is complemented by fascinating and never-before published photographs. Reviewing the history and causes of climatic change and evaluating regional models, this New Naturalist volume offers an important analysis of climatic variations. |
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