![]() |
![]() Free Download Customer Relationship Management: Mit dem richtigen CRM-System Kundenbeziehungen erfolgreich gestalten By Wolfgang Schwetz (auth.) 2001 | 249 Pages | ISBN: 3322895297 | PDF | 8 MB Wolfgang Schwetz ist Unternehmensberater mit Schwerpunkt auf herstellerneutraler Beratung zum erfolgreichen Management von Kundenbeziehungen. Ihm und seiner 1989 gegründeten Unternehmensberatung ist es gelungen, sich in Fachkreisen als führende CRM-Experten im deutschsprachigen Raum zu etablieren. Wolfgang Schwetz ist Autor und Herausgeber des CAS/CRM-Marktspiegels, Verfasser zahlreicher Fachartikel und Gründer der Internet-Community www.crmforum.de. ![]() Free Download Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business by Joseph A. Michelli English | September 26, 2023 | ISBN: 1922611875 | 192 pages | PDF | 1.73 Mb It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It' s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli - the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz and Starbucks - was so impressed by Macquarie' s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie' s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow and retain customer service talent and subject matter expertise; set, measure, track and incentivise mission-critical business goals and customer-driven growth; innovate solutions that meet your customers' stated and unstated needs; and maintain a growth mindset and leave a legacy of success. ![]() Free Download Cultural Robotics: Social Robots and Their Emergent Cultural Ecologies (Springer Series on Cultural Computing) by Belinda J. Dunstan, Jeffrey T. K. V. Koh, Deborah Turnbull Tillman English | May 12, 2023 | ISBN: 3031281373 | 293 pages | MOBI | 14 Mb This edited collection approaches the field of social robotics from the perspective of a cultural ecology, fostering a deeper examination of the reach of robotic technology into the lived experience of diverse human populations, as well as the impact of human cultures on the development and design of these social agents. ![]() Free Download Cryptocurrency QuickStart Guide: The Simplified Beginner's Guide to Digital Currencies, Bitcoin, and the Future of Decentralized Finance (QuickStart Guides™ - Finance) by Jonathan Reichental English | February 25, 2023 | ISBN: 1636100406 | 320 pages | PDF | 37 Mb THE ULTIMATE BEGINNER'S GUIDE TO LEARNING EXACTLY HOW CRYPTOCURRENCY WORKS IN 2023 - INCLUDES EXCLUSIVE CRYPTO PORTFOLIO MANAGER WORKBOOK ![]() Free Download Crochet Sweaters with a Textured Twist: 15 Timeless Patterns for Gorgeous Handcrafted Garments by Linda Skuja English | September 5, 2023 | ISBN: 1645677311 | 216 pages | MOBI | 81 Mb Create Stunning Crochet Masterpieces with Captivating Texture ![]() Free Download Critical Pedagogy and Cognition: An Introduction to a Postformal Educational Psychology By Curry Stephenson Malott (auth.) 2011 | 196 Pages | ISBN: 9400706294 | PDF | 2 MB This book simultaneously contributes to the fields of critical pedagogy and educational psychology in new and innovative ways by demonstrating how critical pedagogy, postformal psychology, and Enlightenment science, seemingly separate and distinct disciplines, are actually part of the same larger, contextualized, complex whole from the inner most developmentally-fixed biological context of human faculties to the perpetually shifting, socially and politically constructed context of individual schema and human civilization. The text's uniqueness stems from its bold attempt to connect the postformal critical constructivist/pedagogy work of Joe Kincheloe and others to Western science through a shared, although previously misunderstood, critique and rejection of crude forms of social control, which the psychologists call behaviorism and Western scientists identify as mechanical philosophy. This book therefore argues that critical pedagogy- which includes, among others, anarchist, Marxist, feminist, Indigenous (globally conceived), Afro-Caribbean/American, and postmodern traditions-and critical/constructivist educational psychology have much to gain by engaging previously rejected work in critical solidarity, that is, without compromising one's values or democratic commitments. The goal of this book is therefore to contribute to this vision of developing a more transgressive and transformational educational psychology. ![]() Free Download Critical Intercultural Communication Pedagogy By Ahmet Atay (editor), Satoshi Toyosaki (editor) 2017 | 280 Pages | ISBN: 1498531202 | PDF | 2 MB Critical Intercultural Communication Pedagogy constructs a theoretical frame through which critical intercultural communication pedagogy can be dreamed, envisioned, and realized as praxis. Its chapters provide answers to questions surrounding the relationship of intercultural communication pedagogy to critical race theory, queer theory, critical ethnography, and narrative methodology, among others. Utilizing a diverse array of theoretical and methodological approaches within critical intercultural communication research, this collection is creatively engaging, theoretically innovating, and pedagogically encouraging. ![]() Free Download Creative Log Cabin Quilts: 10 fresh, new designs by Annie's English | October 18, 2022 | ISBN: 1640255850 | 48 pages | MOBI | 34 Mb This unique book includes patterns, all of which use Log Cabin blocks or variations of them to create fun, festive, beautiful, and intriguing quilts that the whole family will love! Included are pieced as well as appliqued designs for your walls, beds, and living room decor. Each pattern includes step-by-step instructions and full-color images to help your imagination come to life! ![]() Free Download Creating wealth: growing local economies with local currencies By Hallsmith, Gwendolyn;Lietaer, Bernard A.;Lovins, L. Hunter;Meadows, Dennis 2011 | 269 Pages | ISBN: 0865716676 | EPUB | 1 MB pt. 1. Local economics -- pt. 2. Examples of complementary currencies -- pt. 3. Making it happen ![]() Free Download Creating a Common Polity: Religion, Economy, and Politics in the Making of the Greek Koinon by Emily Mackil English | April 25, 2015 | ISBN: 0520272501 | 624 pages | MOBI | 4.11 Mb In the ancient Greece of Pericles and Plato, the polis, or city-state, reigned supreme, but by the time of Alexander, nearly half of the mainland Greek city-states had surrendered part of their autonomy to join the larger political entities called koina. In the first book in fifty years to tackle the rise of these so-called Greek federal states, Emily Mackil charts a complex, fascinating map of how shared religious practices and long-standing economic interactions faciliated political cooperation and the emergence of a new kind of state. Mackil provides a detailed historical narrative spanning five centuries to contextualize her analyses, which focus on the three best-attested areas of mainland Greece―Boiotia, Achaia, and Aitolia. The analysis is supported by a dossier of Greek inscriptions, each text accompanied by an English translation and commentary. |