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Free Download Gary G. Fogal, "Complex Dynamic Systems Theory and L2 Writing Development "
English | ISBN: 9027205574 | 2020 | 322 pages | PDF | 8 MB
This volume integrates complex dynamic systems theory (CDST) and L2 writing scholarship through a collection of in-depth studies and commentary across a range of writing constructs, learning contexts, and second and foreign languages. The text is arranged thematically across four topics: (i) perspectives on complexity, accuracy, and fluency, (ii) new constructs, approaches, and domains of L2-writing scholarship, (iii) methodological issues, and finally (iv) curricular perspectives. This work should appeal to graduate students and academics interested in expanded discussions on CDST, highlighting its utility for theorizing and researching language change, and to L2 writing scholars curious about how this fresh approach to researching L2 development can inform understandings of how L2 writing develops. As a CDST approach to language change has matured and taken a place among the dominant epistemologies in the field, students and researchers of L2 development alike will benefit from this volume.

Free Download Sarah Cook, "Complaint Management Excellence: Creating Customer Loyalty through Service Recovery"
English | 2012 | ISBN: 0749465301 | EPUB | pages: 208 | 1.6 mb
Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.

Free Download Diana Panke, "Comparing Regional Organizations: Global Dynamics and Regional Particularities"
English | ISBN: 1529209471 | 2020 | 186 pages | PDF | 17 MB
This book provides a comprehensive overview of the evolution and particularities of regional organizations across Africa, the Americas, Asia and Europe since 1945. The authors analyze the membership dynamics and policy scopes of 76 organizations, and compare their opportunities and challenges in regional governance. They consider organizations' competencies in eleven different policy areas, including trade, security and environment, and trace patterns in their development. For those with interests in comparative regionalism, international relations, political science and international law, this is an essential companion to some of the world's most significant organizations.

Free Download Beverly Lindsay, "Comparative and International Education: Leading Perspectives from the Field"
English | ISBN: 3030642895 | 2021 | 281 pages | PDF | 3 MB
Featuring a foreword penned by Ambassador (Ret) and Professor Emeritus Horace G. Dawson, this volume articulates the significance of comparative and international education and affairs as experienced by elected Fellows of the Comparative and International Education Society―including some as Fellows of the American Association for the Advancement of Science and the International Academy of Education. Based upon their decades of multiple research modalities and senior administrative engagements with universities, USAID, National Science Foundation, World Bank, Fulbright, and other agencies, the Fellows explicate critical historical phenomena and postulate how future directions of the field may evolve. The volume expounds the salience of cross cutting and interdisciplinary themes by analyzing how the social sciences, humanities, and international affairs have affected the evolving nature of the field. Pedagogical epistemologies, public and educational policies, and paradigms emerge from applied research as new motifs are presented in view of geopolitical and global affairs that will affect education in coming decades.

Free Download CompTIA Network+ N10-006 Cert Guide By Keith Barker, Kevin Wallace
2015 | 592 Pages | ISBN: 0789754088 | EPUB | 40 MB
This approved study guide helps you master topics on the CompTIA Network+ N10-006 exam, including the following: Computer network fundamentals The OSI model and TCP/IP stack Media types, infrastructure components, and network devices Ethernet technology IPv4 and IPv6 addresses Routing IP traffic with dynamic routing protocols DNAT, SNAT, and PAT Multicast routing Wide Area Networks (WANs) Wireless LANs Network optimization and QoS Windows and UNIX command-line tools for network administration and troubleshooting Network security Troubleshooting common Layer 2, Layer 3, and wireless networking issues CompTIA Network+ N10-006 Cert Guide contains proven study features that enable you to succeed on the exam the first time. Best-selling authors and expert instructors Keith Barker and Kevin Wallace share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills, essential for successful completion of the performance-based testing items on the exam. This complete, CompTIA-approved study package includes the following: A test-preparation routine proven to help you pass the exams approved by CompTIA Clearly defined chapter learning objectives covering all N10-006 exam topics Chapter-ending review questions and exam preparation exercises, which help you drill on key concepts you must know thoroughly The powerful Pearson IT Certification Practice Test software, complete with hundreds of well reviewed, exam-realistic questions, customization options, and detailed performance reports 40 performance-based practice question exercises to help you prepare for the hands-on exam questions An 80% discount off the Premium Edition eBook and Practice Test (a $40 value!) A free copy of the CompTIA Network+ Simulator Lite software, complete with meaningful lab exercises that help you hone your hands-on skills More than 60 minutes of video mentoring from the author A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies An Exam Essentials appendix that quickly recaps all major chapter topics for easy reference, both in print and interactive digital format A key terms Glossary in both print and on the DVD, which acts as an interactive flash-card application Study plan suggestions and templates to help you organize and optimize your study time A 10% exam discount voucher (a $27 value!) Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, video instruction, and hands-on labs, this approved study guide helps you master the concepts and techniques that ensure your exam success. Keith Barker, CCIE No. 6783, has been working in the information technology (IT) industry since 1985. He currently enjoys creating effective and entertaining video training for CBT Nuggets. He has certifications from VMware, Cisco, Juniper, HP, Check Point, Palo Alto, (ISC)2, and many others. Kevin Wallace, CCIEx2 (Collaboration and R/S) NO. 7945, has been a network design specialist for the Walt Disney World Resort, an instructor of networking courses for Skillsoft, and a network manager for Eastern Kentucky University. Kevin currently produces video courses and writes books for Cisco Press/Pearson IT Certification (http://kwtrain.com/books). Companion DVD The DVD contains more than 200 practice questions, 40 performance-based question exercises, glossary flash cards, an exam essentials review tool, memory table exercises and answer keys, a study planner tool, more than 60 minutes of video, and the Network+ Simulator Lite. Includes Exclusive Offer for 80% Off Premium Edition eBook and Practice Tests

Free Download Communication Technologies and Security Challenges in IoT: Present and Future
English | 2024 | ISBN: 9819700515 | 575 Pages | PDF EPUB (True) | 48 MB
This book presents overall communication technologies and protocols used in IoT like in networks: Wi-Fi, Bluetooth, Zigbee, LoRA, GSM/GPRS/EDGE/LTE, etc. in applications: MQTT, CoAP, AMQP, XMPP, etc, focusing on the architecture and threat perseverance of each. The book also presents new/future technological additions like Wi-Fi HaLow (802.11ah), HEW (802.11ax), BLE, NFC, RFID, etc.,) and upcoming changes in communication systems in IoT and its possible security aspects. The book also covers security aspects in communication mechanisms in domain-specific IoT solutions for healthcare, smart cities, smart homes, smart vehicles, etc. The objective of the book is to assist IoT developers to have a good insight into available and upcoming communication technologies so that they can employ the best possible practices while designing and developing IoT solutions.

Complex Dynamic Systems Theory and L2 Writing Development

Complaint Management Excellence Creating Customer Loyalty through Service Recovery

Comparing Regional Organizations Global Dynamics and Regional Particularities

Comparative and International Education Leading Perspectives from the Field

Companions in Suffering Comfort for Times of Loss and Loneliness

CompTIA Network+ N10–006 Cert Guide

CompTIA Network+ Certification Practice Exams (Exam N10–005)

CompTIA A+ Practice Tests Core 1 (220–1101) and Core 2 (220–1102)

Communication and Electoral Politics in Ghana Interrogating Transnational Technology, Discourse and Multimodalities

Communication Technologies and Security Challenges in IoT