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 Free Download Customer und Shareholder Relationship Management: Erfolgreiche Kunden- und Aktionärsbindung in der Praxis By Hajo Hippner, Klaus D. Wilde (auth.), René Teichmann (eds.) 2003 | 280 Pages | ISBN: 364262829X | PDF | 7 MB Dauerhafte Beziehungen zu Kunden und anderen für das Unternehmen wichtige Interessengruppen sind Voraussetzung für den Unternehmenserfolg. Dieses Buch bietet Grundlagen und Instrumente für die Entwicklung und Erhaltung erfolgreicher und dauerhafter Kundenbeziehungen. Dieser Bereich wird unter dem Begriff Customer Relationship Management (CRM) zusammengefaßt. CRM-Konzepte für eine Neuausrichtung sämtlicher Geschäftsprozesse auf den Kunden werden vorgestellt. Daneben werden auch die Beziehungen zu den Aktionären behandelt (Shareholder Relationship Management). Neun Fallstudien aus teilweise weltbekannten Unternehmen zeigen die erfolgreiche Umsetzung der Konzepte und bieten dem Leser praktische Lösungen.
 Free Download Customer Relationship Management strukturiert dargestellt: Prozesse, Systeme, Technologien By Jörg Schumacher, Dr. Matthias Meyer (auth.) 2004 | 328 Pages | ISBN: 3642620566 | PDF | 9 MB Das Buch bietet eine fundierte Einführung in das Customer Relationship Management (CRM) und erläutert systematisch CRM-spezifische Prozesse, Systeme und Technologien. Wichtige Prozesse im CRM werden anhand ausführlicher Prozessbeschreibungen und Referenzmodelle dargestellt. Eine funktionale Betrachtung von CRM-Systemen zeigt auf, wie diese Prozesse durch Informations- und Kommunikationssysteme unterstützt werden können. Aufbauend auf dieser funktionalen Betrachtung werden die wichtigsten Technologien behandelt, die für eine erfolgreiche Systemunterstützung des CRM relevant sind. Das Buch wendet sich an Berater, Manager und Spezialisten aus Service, Marketing, Vertrieb und IT. Durch die integrierte Darstellung der fachlichen und der technischen Aspekte des CRM vermittelt es Lesern mit unterschiedlichem fachlichen Hintergrund ein einheitliches Verständnis von CRM.  Free Download Customer Processes in Business-to-Business Service Transactions By Janine Frauendorf (auth.) 2006 | 303 Pages | ISBN: 3835006010 | PDF | 4 MB Services cannot be produced without the participation of the customer. The customer's impact on the efficiency and effectiveness of the service process implies significant consequences for service process management. Due to this fact, customer processes need to be taken more into account. Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the service blueprint represents the key tool of the thesis - originally a tool for designing and optimizing the internal process of the service operator, it is now extended by the customer process side. Transaction cost theory, as the link between supplier process and customer process, on the one hand and the script construct from cognitive psychology on the other, provide the theoretical basis for the thesis. On the basis of empirical results, the author presents significant implications for services research and helpful suggestions for business practice.
 Free Download Customer Loyalty in Third Party Logistics Relationships: Findings from Studies in Germany and the USA By Dr. David L. Cahill (auth.) 2007 | 309 Pages | ISBN: 3790819034 | PDF | 2 MB Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize higher profit margins, and avoid new customer acquisition costs. In order to effectively manage customer loyalty, 3PLs need to be aware of the factors that influence loyalty. In addition, they have to understand the effects of different relationship conditions and cultural background on loyalty formation. These issues are addressed in the present book. First, a model of customer loyalty and its determinants is developed, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. Effects of different relational factors on the customer loyalty model are identified and cultural differences between Germany and the USA are revealed.  Free Download Bob Kowalski - Curtiss XBTC-2 "Eggbeater" (Naval Fighters 77) Ginter Books | 2007 | ISBN: 0942612779 | English | 44 pages | PDF | 121.1 MB Curtiss Model 98 XBTC-2 was designed because of a request for a single seat dive/torpedo bomber in 1942. A Wright R 3350 with a four bladed prop should power the -1, a P&W R-4360 with 3-bladed contra props the -2. Work on both variants was slow, to other commitments and stability problems were encountered during wind tunnel testing. The -2 was first flown on January 20 1945, and all work on the -1 was terminated after 1943. The crash of the first prototype in February 1947, and of the second in August 1947, ended the development.  Free Download Bob Kowalski - Curtiss XBT2C-1 (Naval Fighters 62) Ginter Books | 2003 | ISBN: 0942612620 | English | 76 pages | PDF | 283.46 MB This volume covers the Curtiss XBT2C-1 Bomber/Torpedo prototype; Curtiss' competitor to the eventual Martin AM and very successful Douglas AD designs. Loads of black and white photographs, official drawings, and tables with a detailed text by author Kowalski.  Free Download Gerald Balzer - Curtiss Ascender XP-55 (Air Force Legends 217) Ginter Books | 2014 | ISBN: 0989258335 | English | 76 pages | PDF | 177.51 MB The Curtiss XP-55 Ascender was a tailless swept-wing WWII pusher fighter design born out by the USAAC 1940 fighter competition. The USAAC was looking for a fighter to counter the threat of the German Bf-109 and the Japanese Zero and replace the obsolete P-35s, P-36s and the front line P-40s just entering service. From this competition three unusual pusher prototypes were ordered, the Consolidated XP-54, Curtiss XP-55, and the Northrop XP-56. A low powered full scale flying model (model CW 24B)was built out of wood and cloth to substantiate the flying qualities, and was first flown on December 2, 1941. The XP-55 mock-up was completed in August 1942, and the first of three XP-55s was completed on June 26,1943 with its first flight being conducted on July 13, 1943. The first aircraft was destroyed on November 15, 1943. Changes deemed necessary were incorporated in the second airframe in which performance testing began on September 16, 1944. Although the much more capable P-38, P-47, and P-51 had entered service, research into the XP-55s unusual design continued. The third XP-55 had entered flight testing in April 1944 and was used at Eglin Field for armament tests before being lost during a war bond rally display on May 27, 1945. By then, the program had been terminated. Today, the second XP-55 presides in restored condition at the Kalamazoo Air Museum.  Free Download Scott Slovic, "Currents of the Universal Being: Explorations in the Literature of Energy" English | ISBN: 0896729281 | 2015 | 288 pages | PDF | 10 MB Energy scholar Vaclav Smil wrote in 2003, "Tug at any human use of energy and you will find its effects cascading throughout society." Too often public discussions of energy-related issues become gridlocked in debates concerning cost, environmental degradation, and the plausibility (or implausibility) of innovative technologies. But the topic of energy is much broader and deeper than these debates typically reveal. The literature of energy bears this out―and takes the notion further, revealing in vivid stories and images how energy permeates the fundamental nature of existence. Readings in this collection encompass a wide array of topics, from addiction to oil to life "off the grid," from the power of the atom to the power of bicycle technology. Presenting a wide array of poetry, fiction, nonfiction, and interviews―ranging from George Eliot's nineteenth-century novel Mill on the Floss to Sandra Steingraber's recent writing on the subject of fracking―this first-of-its-kind anthology aims to capture the interest of the general reader as well as to serve as a potential textbook for college-level writing classes or environmental studies classes that aspire to place the technical subject of energy into a broader cultural context.
 Free Download A. Bouhafs, "Current Research in Egyptology 2022: Proceedings of the Twenty-Second Annual Symposium, Universite Paul-Valery Montpelli" English | ISBN: 1803275839 | 2023 | 456 pages | PDF | 42 MB The twenty-second Current Research in Egyptology conference was held at the Universite Paul Valery- Montpellier 3 on 26th-30th September 2022. From 250 attendees in person and online, young scholars in Egyptology from different institutions all over the world presented ninety-four papers and twenty-four posters. September 1822 witnessed a milestone event that marked the birth of scientific Egyptology: the young Jean-Francois Champollion from Figeac outlined the principles of Egyptian hieroglyphic writing in his famous Lettre a M. Dacier. 2022 also marked the centenary of another important milestone in Egyptology: the discovery of the tomb of Tutankhamun. For these reasons, the congress celebrated the history of Egyptology and associated research with dedicated sessions, making them a focal point of the event. The present volume collects thirty-two papers on various topics from the history of Egyptology to archaeology and material culture, from the Predynastic to the Roman period, through history and epigraphy, as well as new technologies.
 Free Download Tiago Tomé, "Current Approaches to Collective Burials in the Late European Prehistory: Proceedings of the XVII UISPP World Congress " English | ISBN: 1784917214 | 2018 | 140 pages | PDF | 6 MB The present volume originated in session A25b ('Current Approaches to Collective Burials in the Late European Prehistory') of the XVII World Congress of the International Union of the Prehistoric and Protohistoric Sciences (UISPP), held in Burgos in September 2014. Collective burials are quite a common feature in Prehistoric Europe, with the gathering of multiple individuals in a shared burial place occurring in different types of burial structures (natural caves, megalithic structures, artificial caves, corbelled-roof tombs, pits, etc.). Such features are generally associated with communities along the agropastoralist transition and fully agricultural societies of the Neolithic and Chalcolithic. For a long time, human skeletal remains exhumed from collective burials were dismissed as valuable sources of information, their studies being limited mostly to morphological assessments and subsequent classification in predefined 'races'. They currently represent a starting point for diversified, often interdisciplinary, research projects, allowing for a more accurate reconstruction of funerary practices, as well as of palaeobiological and environmental aspects, which are fundamental for the understanding of populations in the Late Prehistory of Europe and of the processes leading to the emergence of agricultural societies in this part of the world. The articles in this volume provide examples of different approaches currently being developed on Prehistoric collective burials of southern Europe, mostly focusing on case studies, but also including contributions of a more methodological scope. |
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