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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
The Afterworld Long COVID and International Relations
Free Download The Afterworld
by Frdric Mrand;Jennifer Welsh;, Jennifer Welsh

English | 2024 | ISBN: 0776641557 | 224 pages | True EPUB | 7.13 MB

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
The Adventures of Huckleberry Finn (Webster's German Thesaurus Edition)
Free Download Mark Twain, "The Adventures of Huckleberry Finn (Webster's German Thesaurus Edition)"
English | 2006 | pages: 360 | ISBN: 0497258102 | PDF | 2,8 mb
This edition is written in English. However, there is a running German thesaurus at the bottom of each page for the more difficult English words highlighted in the text. There are many editions of The Adventures of Huckleberry Finn. This edition would be

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
The Abusive Customer
Free Download The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior
English | 2024 | ISBN: 1032515007 | 246 Pages | EPUB | 1 MB
Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world's population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the 'customer is always right' paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research―exploring the 'why?' and 'when?' behind abusive behavior―that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book's useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
The 5–Ps of Change A Strategic Roadmap to Successfully Lead Organizational Change
Free Download The 5-Ps of Change: A Strategic Roadmap to Successfully Lead Organizational Change
by Josiah, Donnell S.

English | 2025 | ISBN: 1032894113 | 337 pages | True PDF EPUB | 13.12 MB

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Telekommunikation im Bankgeschäft Ein ganzheitliches Gestaltungskonzept für innovative Telekommunikationssysteme im elektronis
Free Download Telekommunikation im Bankgeschäft: Ein ganzheitliches Gestaltungskonzept für innovative Telekommunikationssysteme im elektronischen Bankgeschäft By Dr. Bernhard A. Kerscher (auth.)
1998 | 248 Pages | ISBN: 3790810673 | PDF | 13 MB
Die elektronischen Bankvertriebswege weisen ein hohes Innovations- und Diffusionstempo auf. Ob Internet-Banking oder EDI/EDIFACT im Firmenkundengeschäft, neue IuK-Technologien prägen die Vertriebskanäle der Banken. Das Buch skizziert zunächst die Chancen und Risiken neuer IuK-Technologien. Diese werden anschaulich erläutert und ihre künftige Marktbedeutung für das Bankgeschäft abgeschätzt. Den Mittelpunkt der Untersuchung bildet die Entwicklung eines ganzheitlichen Konzeptes für die zukünftige IuK-Infrastruktur einer Bank. Hierbei betrachtet der Autor sowohl die Seite des Kunden, als auch die Schnittstelle bei der Bank und ihre Einbettung in das bestehende Back-Office-System. Das Konzept berücksichtigt kommende Trends, etwa das EDIFACT-Service-Center oder die Electronic-Banking-Plattform.Zahlreiche Abbildungen veranschaulichen die Ergebnisse, in die mehr als 100 Gespräche mit Praxisvertretern eingeflossen sind.

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Technologieorientierte Unternehmensgründungen in den neuen Bundesländern Wissenschaftliche Analyse und Begleitung des BMBF–Mod
Free Download Technologieorientierte Unternehmensgründungen in den neuen Bundesländern: Wissenschaftliche Analyse und Begleitung des BMBF-Modellversuchs By Professor Dr. Franz Pleschak, Dipl.-Wirtsch.-Ing. Henning Werner (auth.)
1998 | 230 Pages | ISBN: 3790811335 | PDF | 9 MB
Die Autoren charakterisieren die Ausgangsbedingungen für die Gründung und Entwicklung von Technologieunternehmen in den neuen Bundesländern und sie untersuchen, zu welchen Ergebnissen die Förderung technologieorientierter Unternehmensgründungen führte. Umfangreiche empirische Untersuchungen zu den Konzeptionen und den Entwicklungswegen der Unternehmen geben dem Leser ein Bild über typische Vorgehensweisen, Erfolgskonstellationen und Gefährdungsfaktoren in diesen Unternehmen. Kapitalgeber, Berater und Manager von Technologiezentren erfahren, welche Unterstützungsleistungen die Unternehmen benötigen. Wirtschaftspolitiker erhalten Anregungen für die Ausgestaltung von Maßnahmen zur Förderung technologieorientierter Unternehmensgründungen.

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Teaching Electronic Music
Free Download Blake Stevens, "Teaching Electronic Music "
English | ISBN: 036741578X | 2021 | 240 pages | EPUB | 3 MB
Teaching Electronic Music: Cultural, Creative, and Analytical Perspectives offers innovative and practical techniques for teaching electronic music in a wide range of classroom settings. Across a dozen essays, an array of contributors―including practitioners in musicology, art history, ethnomusicology, music theory, performance, and composition―reflect on the challenges of teaching electronic music, highlighting pedagogical strategies while addressing questions such as:

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Tea and the Queen Fundamental British Values, Schools and Citizenship
Free Download Carol Vincent, "Tea and the Queen?: Fundamental British Values, Schools and Citizenship"
English | ISBN: 1447351959 | 2019 | 128 pages | PDF | 11 MB
The Government has named the 'fundamental British values' (FBV) as democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths. Since 2014, teachers in England have been required to promote these values in schools to all pupils. What are the implications of this for teachers, pupils and the rest of us?

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Tazkiya Therapy in Islāmic Psychotherapy
Free Download Bagus Riyono, "Tazkiya Therapy in Islāmic Psychotherapy "
English | ISBN: 1032714697 | 2024 | 70 pages | EPUB | 902 KB
This book explores tazkiya therapy, a holistic psychological approach based on Qur'anic guidance and rooted in the understanding of human beings as multidimensional -that is, physical, psychological, social and spiritual beings.

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  Author: creativelivenew1   |   20 November 2024   |   comments: 0
Taking Stock of Air Liberalization
Free Download Taking Stock of Air Liberalization By Marc Gaudry, Robert Mayes (auth.), Marc Gaudry, Robert Mayes (eds.)
1999 | 282 Pages | ISBN: 1461373093 | PDF | 9 MB
Taking Stock of Air Liberalization is about Technology, Economy, and Policy (TEP) in the airline industry. Ten years ago, the practical collaboration was begun of bringing together people who belonged to the complementary streams of economic analysis and policy analysis presented int his book. During this time, we opened discussions on the relationship between transportation technology, transportation economics and transportation policy under the general auspices of the Canadian Royal Commission on National Passenger Transportation. Working over a 40-month period (1989-1992), this Commission took stock of transportation and produced an up-to-date `État de la question' and policy framework (Hyndman, et al, 1992). Clearly, the project committee's discussions on air policy, over the period 1995-1997 (see Chapter 8), outlined the possibilities for a mechanism to understand the differences about the desirability of air liberalisation, as well as the possible TEP interactions in this area. This led to an exploratory first formulation and computer programme (HLB, 1997) incorporating the approach outlined in Chapter 15. A joint celebration of the CRT's 25th birthday and Transport Canada's 60th birthday seemed appropriate to bring together the various streams. Part I of Taking Stock of Air Liberalization looks at the record, and Part II focuses on specific impacts of policies. Policy formulation (Part III) and the required tools (Part IV - Modelling Demand) are also discussed in this context. The book ends with perspectives in Part V - The Future Market Structure and Public Policy. The competition among airlines is rapidly spreading to the competition among airports, and the difficult regulation of these strategic spatial monopolies (which is introduced in Chapter 13) is now attracting research activity. The next discussion in the airline industry will be the role of airports.

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