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Free Download Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight by Thomas A. Stewart, Mike Chamberlain, Patricia O'Connell
English | November 29, 2018 | ISBN: B01MQFIU37 | 8 hours and 44 minutes | MP3 128 Kbps | 480 Mb
Woo, Wow, and Win reveals the importance of designing your company around service and offers clear, practical strategies based on the idea that the design of services is markedly different from manufacturing. Best-selling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C, are not designed for service - to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Innovative yet grounded in real-world examples, Woo, Wow, and Win is the key strategy for winning customers - and keeping them.
Woo, Wow, and Win reveals the importance of designing your company around service and offers clear, practical strategies based on the idea that the design of services is markedly different from manufacturing. Best-selling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C, are not designed for service - to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Innovative yet grounded in real-world examples, Woo, Wow, and Win is the key strategy for winning customers - and keeping them.

Free Download Women in Power: Classical Myths and Stories, from the Amazons to Cleopatra (Penguin Classics) (Audiobook)
English | September 10, 2024 | ASIN: B0CTNSJHVH | M4B@64 kbps | 7h 45m | 221 MB
Editor: Stephanie A. McCarter | Narrator: Isuri Wijesundara
Classical stories about women who wield power, from the Amazons to Dido to Cleopatra
There is no other anthology that brings together similar stories of ancient women in power. These women threaten male power by stepping into the roles traditionally held by men. They command armies, exercise sexual autonomy and even dominance, speak in public, issue laws, and subject others (even masculine heroes and citizen men) to their control. All of these stories were written by men, and none of them can be interpreted as affirmations or celebrations of women in power. They are instead misogynistic tales that aim to shore up masculine authority by exposing the consequences when women rather than men wield it.

Wild Creature Mind The Neuroscience Breakthrough that Helps You Transform Anxiety and Live a Fierce Loving Life [Audiobook]

Free Download Wild Creature Mind: The Neuroscience Breakthrough that Helps You Transform Anxiety and Live a Fierce and Loving Life (Audiobook)
English | ASIN: B0DBBH3D3L | 2024 | 7 hours and 16 minutes | M4B@128 kbps | 402 MB
Author: Steve Biddulph
Narrator: Silas Aiton
Unlock the untapped power within you - discover the profound wisdom of your animal mind. Bestselling psychologist Steve Biddulph reveals a groundbreaking insight: we possess not just one, but two minds. While our familiar, analytical mind dominates in today's busy, modern world, our primal, instinctual 'wild creature' mind lies dormant, waiting to guide us with its innate intuition and compassion. In a world grappling with unprecedented mental health challenges, Steve offers a lifeline. Drawing on cutting-edge therapy and cognitive science research, he shows you how to awaken your dormant mind and transform your anxiety through poignant anecdotes and practical exercises. You will learn to embrace your body's wisdom, trust your instincts, heal trauma, navigate life's complexities with newfound clarity and embark on a journey of profound transformation. There's a million years of animal intelligence, lying silent, wanting to help you. This is absolute science, yet incredibly simple, and about to change your world.

Free Download Wikinomics: How Mass Collaboration Changes Everything by Alan Sklar, Don Tapscott, Anthony D. Williams
English | April 06, 2007 | ISBN: B000P7V7E6 | 13 hours and 39 minutes | MP3 128 Kbps | 751 Mb
In just the last few years, traditional collaboration in a meeting room, on a conference call, and even in a convention center has been superseded by collaborations on an astronomical scale.
Today, encyclopedias, jetliners, operating systems, mutual funds, and many other items are being created by teams numbering in the thousands or even millions. While some leaders fear the burgeoning growth of these massive online communities, Wikinomics proves this fear is folly. Smart firms can harness collective capability and genius to spur innovation, growth, and success.
A brilliant guide to one of the most profound changes of our time, Wikinomics challenges our most deeply rooted assumptions about business and will prove indispensable to anyone who wants to understand competitiveness in the 21st century.

Free Download Why the Dose Matters: Assessing the Health Risk of Exposure to Toxicants (Audiobook)
English | ASIN: B0DCZYYNYX | 2024 | 7 hours and 30 minutes | M4B@64 kbps | 201 MB
Author: Urs A. Boelsterli
Narrator: Mike Lenz
Each day we are exposed to a myriad of natural and human-made chemicals in our food, drinking water, air, soil, at home or at the workplace-pesticide residues, food additives, drugs, household products-but how can we gauge the human health risk posed by these chemicals? Should we believe the somber headlines that depict a serious threat for humans and the environment, or should we follow the reassuring voices of others who claim that the angst is totally unfounded? Why the Dose Matters: Assessing the Health Risk of Exposure to Toxicants uses a rational, science-based approach to explain in plain language that a quantitative view is key for understanding and predicting potentially toxic effects of chemicals.

Free Download Why We Love Football: A History in 100 Moments (Audiobook)
English | ASIN: B0CSZD3HKC | 2024 | 12 hours and 26 minutes | M4B@64 kbps | 360 MB
Author: Joe Posnanski
Narrator: Joe Posnanski
A moving celebration of the history of American football from the New York Times bestselling author of Why We Love Baseball. After his bestselling home run books Why We Love Baseball and The Baseball 100, Joe Posnanski turns from the national pastime to the number one sport in America. Why We Love Football is Posnanski's newest must-have deep dive into the archives and legends of the sport, and the result is a rousing tale of the 100 greatest moments in football lore. This is the best kind of sports writing. Entertaining, enlightening, heartbreaking, hilarious, and always fascinating, these stories of the sport offer a panoramic look across its history. From hidden gems and classic tales to famous moments told from previously unheard perspectives, this book is the football book for even its most ardent fans. From Patrick Mahomes's magic to the Ice Bowl, from Doug Flutie's Hail Mary pass to a plethora of football "miracles," Why We Love Football is an unforgettable, conversational masterpiece you won't ever want to end, and a can't-miss take on football from one of the greatest sportswriters of our time.

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Free Download Why They Kill: The Discoveries of a Maverick Criminologist by Richard Rhodes, Charles Constant, Tantor Audio
English | July 16, 2024 | ISBN: B0D7QXDRJ6 | 13 hours and 18 minutes | M4B 128 Kbps | 726 Mb
Richard Rhodes, Pulitzer Prize-winning author of The Making of the Atomic Bomb, brings his inimitable vision, exhaustive research, and mesmerizing prose to this timely book that dissects violence and offers new solutions to the age-old problem of why people kill.
Lonnie Athens was raised by a brutally domineering father. Defying all odds, Athens became a groundbreaking criminologist who turned his scholar's eye to the problem of why people become violent. After a decade of interviewing several hundred violent convicts-men and women of varied background and ethnicity, he discovered "violentization," the four-stage process by which almost any human being can evolve into someone who will assault, rape, or murder another human being. Why They Kill is a riveting biography of Athens and a judicious critique of his seminal work, as well as an unflinching investigation into the history of violence.

Free Download Jieun Kiaer, Hannah Choi (Narrator), "Whose Language Is English?"
English | ASIN: B0DG3JR4MV | 2024 | MP3@64 kbps | ~08:20:00 | 229 MB
Whose language is English? Although we often think of it as native to one place, today there are many Englishes. About seventy-five countries are now using English as their official or first language, and the number of people speaking it around the world continues to rise. But the makeup of the English-speaking population is changing. The proportion of speakers for whom English is a first language is decreasing, due to the explosion in popularity of English as a second language.
In this ambitious book, Jieun Kiaer explores the lives of English words in the twenty-first century, when the creation and use of language has become an increasingly dynamic, interactive, and diverse process in which ordinary people have taken leading roles-offering such coinages as "flexitarian," "MeToo," "glow up," and "shitizen" to "No sabo kids" and beyond. As English language grows ever more diverse, Kiaer believes, we need a paradigm shift. We must acknowledge that all varieties of English are languages in their own right when they are used by a community of speakers. English is a language that belongs to everyone.

Free Download Who Could Ever Love You: A Family Memoir (Audiobook)
English | ASIN: B0CYCRXZDT | 2024 | 7 hours and 37 minutes | M4B@64 kbps | 219 MB
Author: Mary L. Trump
Narrator: Mary L. Trump
Who Could Ever Love You is an intimate, heartbreaking memoir of a father, a mother, and a family's exile. Mary Trump grew up in a family divided by its patriarch's relentless drive for money and power. The daughter of Freddy Trump, the highly accomplished, dashing eldest son of wealthy real estate developer Fred Trump, and Linda Clapp, a flight attendant from a working-class family, Mary lived in the shadow of Freddy's humiliation at the hands of his father. Fred Trump embodied the ethos of the zero-sum game and among his five children, there could only be one winner. That was supposed to be Freddy, his namesake, but Fred found him wanting-too sensitive, too kind, too interested in pursuits beyond the realm of the real estate empire he was meant to inherit. In Donald, Fred found a kindred spirit, a "killer," who would stop at nothing to get his own way. Even after Freddy's short-lived career as a professional pilot for TWA came to an end, he never stopped trying to gain his father's approval.

Where Tyranny Begins The Justice Department, the FBI, and the War on Democracy [Audiobook]

Free Download David Rohde, Eric Jason Martin (Narrator), "Where Tyranny Begins: The Justice Department, the FBI, and the War on Democracy"
English | ASIN: B0DCGJD1T4 | 2024 | MP3@64 kbps | ~09:12:00 | 253 MB
Over the course of his presidency, Donald Trump intimidated, silenced, and bent to his will Justice Department and FBI officials. He sowed public doubt in both agencies so successfully that when he tried to overturn the results of the 2020 election, he paid little political cost and, despite an unprecedented array of criminal indictments, easily won the Republican nomination for the 2024 presidential election.
In Where Tyranny Begins, Pulitzer Prize-winning journalist David Rohde investigates the strategies Trump systematically used to turn the country's two most powerful law-enforcement agencies into his personal political weapons. Rohde also reveals how, during the Biden years, Justice Department non-partisan 1970s norms that Attorney General Merrick Garland reinforced inadvertently helped Trump, and could fail to deliver a trial and legal accountability by Election Day 2024.

Audio Books

Woo, Wow, and Win Service Design, Strategy, and the Art of Customer Delight

Women in Power Classical Myths and Stories, from the Amazons to Cleopatra (Penguin Classics) [Audiobook]

Wild Creature Mind The Neuroscience Breakthrough that Helps You Transform Anxiety and Live a Fierce Loving Life [Audiobook]

Wikinomics How Mass Collaboration Changes Everything

Why the Dose Matters Assessing the Health Risk of Exposure to Toxicants [Audiobook]

Why We Love Football A History in 100 Moments [Audiobook]

Why They Kill The Discoveries of a Maverick Criminologist

Whose Language Is English [Audiobook]

Who Could Ever Love You A Family Memoir [Audiobook]

Where Tyranny Begins The Justice Department, the FBI, and the War on Democracy [Audiobook]