Yoji Akao, "Hoshin Kanri: Policy Deployment for Successful TQM"English | ISBN: 156327311X | 2004 | 244 pages | PDF | 7 MB
For Florida Power and Light, Hewlett-Packard, and Texas Instruments, policy deployment has created a critical bridge between corporate goals and their company-wide deployment. Hoshin Kanri offers top and middle managers a guide to customizing a policy deployment program especially suited to their company.