Free Download Communicating with Your Customers by Vivian Lee
English | 2021 | ISBN: 9781492073260 | EPUB | 1.15 Mb
Hear "automated customer service" and you probably shudder at the thought of chatbots that don't understand your question or phone system labyrinths with live agents nowhere to be found. Today, enterprises in droves are turning to conversational AI to improve the automated customer service experience: the AI handles simple tasks, freeing live agents for tougher questions. The benefits: lowered costs and happier customers.