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Xinyu Feng, Markus Müller-Olm, Zijiang Yang, "Dependable Software Engineering. Theories, Tools, and Applications"
English | 2018 | pages: 204 | ISBN: 331999932X | PDF | 14,7 mb
This book constitutes the proceedings of the Third International Symposium on Dependable Software Engineering: Theories,Tools, and Applications, SETTA 2018, held in Beijing, China, in September 2018.The 9 full papers presented together with 3 short papers were carefully reviewed and selected from 22 submissions.The purpose of SETTA is to provide an international forum for researchers and practitioners to share cutting-edge advancements and strengthen collaborations in the field of formalmethods and its interoperability with software engineering for building reliable, safe, secure, and smart systems.

Delivering Knock Your Socks Off Service By Performance Research Associates
2006 | 208 Pages | ISBN: 0814473652 | PDF | 8 MB
TodayвЂ™s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ''Service Advantage.'' Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers: * meet customersвЂ™ expectations and satisfy their needs * become easy to do business with * determine the right times to bend or break the rules * become fantastic fixers and powerful problem-solvers * cope effectively with ''customers from hell.'' Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.

Philippe Roger Louis Guitard, "DARE!: Behind The Scenes Of The Best Business Transformation Project In The World."
English | ISBN: 1916312004 | 2020 | 176 pages | MOBI | 5 MB
Are you curious to find out the story of a company that went from a static platform to winning the Best Business Transformation Project in the World?Why another book about business transformation? The answer is simple: because it is needed. We have seen business transformation projects fail and being abandoned and forgotten by those who initiated them. In some business communities, these projects are perceived as an 'inevitable evil'. Therefore, many organizations seem to oppose, avoid or at least try to delay it. This 'inevitable evil' paradigm is just a misconception. Understanding how to use business transformation as a strategic tool is more powerful than any fears. And it pays off.This book is a book of layers. It is born out of an outstanding collaboration between professionals of rather different personalities, expertise and expe¬rience. It is about leaders who went all in to achieve a 21st century organizational model, a snapshot into the work of more than 2.000 people as they went above and beyond trying to change their fate for more than 4 years.This book tells the story of a Project that has been designed from the start with the quest for exce-llence as an objective - it was envisioned to be globally recognized as one of the best business transformation initiatives, not just within the utilities sector, but across all industries.Some early reviews:"I've witnessed several presentations of the Project and in all of them my first impression was that the precise construct of the new organization, the description of each new role, and the risk analysis conducted to ascertain the risks of such an undertaking, all had an extraordinary level of detail. Of particular interest to me was the amount of people involved from the organization undergoing the change. That speaks well not only of the level of commitment of the leadership, but also of the level of enthusiasm and engagement of the workforce. I attribute this to the dedication of the Company's Leadership and Project's Leadership to deploy such an initiative. About the next steps: I am eager to know how this effort is being replicated across the Veolia family, and what challenges and opportunities are being captured and learned from in these future deployments. I recommend the book to all Managers looking to transform their Companies to meet the 21st Century challenges." Hugo Ashkar, Risk Manager - Global Projects Organization BP„Corporations, especially the bigger ones, constantly undergo organizational changes. Unfortunately, they do not remember the basics. The basics are that the organization of companies has to follow the processes, which follow the priorities, which follow the goals, which follow the vision and mission of the company. Getting all of this right, with all its consequences, is key to organizational change. Organizational Structure follows processes and processes follow purpose. This is exactly what Veolia did, and they did it right. The Project and the book are an inspiration for any Organizational Journey." Alexander Breskvar, Corporate VP of Quality Management - Siemens Gamesa Renewable Energy"Cristian Matei and the leadership team of Veolia impressed the judges at the Global OPEX Awards 2019 with the extensive and strategic work they've done to turnaround the Veolia businesses, so much that they won the "Best Business Transformation Project" Category that year! They have also shared the journey and the transformation methodologies behind this winning story at the event and the audience were inspired by the depth of the transformation and the game-changing methodologies that completely reinvented the company DNA. It was my tremendous pleasure to have worked with Cristian and his team in the past few years, sharing their successes with our PEX Community, and couldn't be prouder to see their work published, so as to provide insights and positive influence for an even wider audience." Cathy Gu, Event Director, PEX Network & OPEX Week

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Dl4All is download free for all software and educational resource. With a little searching, you can download what you need for free without spending any money.

Dl4All - Download free For All: software and educational resource.

Desire After Affect

Dependable Software Engineering. Theories, Tools, and Applications

Delivering Knock Your Socks Off Service

Deep Reinforcement Learning Hands-On - Second Edition (Code Files)

Deep Learning with TensorFlow 2 and Keras - Second Edition (Code Files)

Deep Learning with Structured Data

Deception in War

David Jones on Religion, Politics, and Culture Unpublished Prose

Data-Driven Marketing Content A Practical Guide

DARE! Behind The Scenes Of The Best Business Transformation Project In The World