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Free Download Microsoft Teams Successful Meetings, Webinars and Events
Released 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 10m | Size: 239 MB
Microsoft Teams makes it easy to connect with colleagues via video or audio—both in impromptu and scheduled meetings. But most people using Teams are only using a couple of its most basic features. This in-depth course from Gini von Courter guides you through scheduling, facilitating, and participating in Teams meetings. Gini shows the basics of Teams meetings, like how to start an ad hoc meeting and modify your view settings. Next, she goes over all the essential features of a Teams meeting, including using text chat, creating and sharing files, taking notes in real-time, and using a whiteboard. Gini demonstrates how to set up a scheduled meeting in Teams, then walks through everything the meeting leader needs to know about producing and facilitating a meeting in Teams. She covers screen-sharing, recording a meeting, breakout rooms, webinars, and more. Finally, she highlights how to schedule and produce a larger live event in Teams.

Free Download Microsoft Excel 2023 – From Beginner to Expert in 5 Hours
Published 5/2023
Created by SiemHunters Academy
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 42 Lectures ( 4h 59m ) | Size: 2.22 GB

Free Download Microsoft Azure Solutions Architect Expert (AZ– 305) Cert Prep1 Design Identity,Governance,and Monitoring Solution
Released 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 2h 35m | Size: 258 MB
Begin your preparations for the Microsoft Azure Solutions Architect Expert (AZ-305) Exam with this series of courses. In this first course, go over how to design identity governance, and monitoring solutions. Explore logging and monitoring, including logging for virtual machines and using event alerts, log analytics, a resource graph, and more. Learn about authentication options in Azure, as well as storing keys in the key vault, using managed identities, enabling OAuth, implementing management groups, using RBAC roles, and so on. Find out how to use tags, policies, and blueprints in effective governance. Plus, cover advanced security options like disabling security defaults, setting up conditional access, and setting up an access review.

Free Download Microsoft Azure Solutions Architect Expert (AZ– 305) Cert Prep 3 Design Business Continuity Solutions by Microsoft Press
Released 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 32m | Size: 113 MB
Begin your preparations for the Microsoft Azure Solutions Architect Expert (AZ-305) Exam with this series of courses. In this third course, learn about Azure backup and site recovery. Get an introduction to disaster recovery principles. Explore Azure Backup for VMs and Azure Site Recovery. Plus, go over Azure SQL Backup options.

Free Download Microsoft Azure Solutions Architect Expert (AZ– 305) Cert Prep 2 Design Data Storage Solutions by Microsoft Press
Released 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 1h 52m | Size: 383 MB
Begin your preparations for the Microsoft Azure Solutions Architect Expert (AZ-305) Exam with this series of courses. In this second course, learn how to design data storage solutions. Get an introduction to the storage options that are available, as well as Azure Storage accounts. Learn about lifecycle management for data, Azure SQL options, and scaling Azure SQL. Explore Cosmos DB and how to work with it. Plus, go over data analysis, and get an introduction to Azure Data Factory, Azure Databricks, and Azure Synapse Analytics.

Free Download Measuring the Value of Customer Service
Duration: 1h 12m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 477 MB
Level: Intermediate | Genre: eLearning | Language: English
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
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Free Download Linkedin – Quality Standards in Customer Service
Released: June 14, 2019
Duration: 52m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 377 MB
Level: Intermediate | Genre: eLearning | Language: English
Customer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement. Whether you're leading a dedicated customer service team, a small business, or a large contact center, this course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. Brad Cleveland divides the lessons into three sections, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.

Free Download Linkedin – Communicating Values
Duration: 35m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 283 MB
Level: Intermediate | Genre: eLearning | Language: English
Common values are the foundation of successful relationships and successful businesses. A company's values should be the driver of every action, not just a sign on the wall. Learning how to effectively communicate your values can lead to stronger, better-performing teams that are more tightly aligned with company goals. In this course, instructor Mory Fontanez describes how to identify and communicate individual, team, and organizational values. Using real-world examples and scenarios, Mory explains how to identify personal and professional values for yourself and your team and establish company-wide values, which you can use to connect with your customers.
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