Last updated 7/2021 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz Language: English | Size: 1.25 GB | Duration: 2h 45m Keeping Yourself Safe in Difficult Situations What you'll learn
Recognize common causes of aggression Be better prepared for preventing difficult situations escalating into aggression Feel more confident in dealing with situations if or when aggression arises Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst Requirements You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start. Description This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to: Understand the human and financial costs of aggression and violenceRecognize the warning signs of impending aggressionDevelop strategies for preventing aggression; defusing it; and dealing with the aftermath.No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.This course will make you better informed and more confident in facing potentially violent situations. Overview Section 1: Introduction Lecture 1 Welcome! Lecture 2 Introduction Section 2: Lesson 1 - Making Yourself Safe Lecture 3 Lesson 1.1: What situations produce aggression? Lecture 4 Lesson 1.2: Effective Use of Conflict Management Skills Lecture 5 Lesson 1.3: Preventing Aggression Section 3: Lesson 2 - Warning Signs Lecture 6 Lesson 2.1: Situational Signs Lecture 7 Lesson 2.2: Recognizing the Warning Signs Lecture 8 Lesson 2.3: Recognizing the Warning Signs (cont.) Section 4: Lesson 3 - Defusing the Situation Lecture 9 Lesson 3.1: Defusing the Situation I Lecture 10 Lesson 3.2: Defusing the Situation II Lecture 11 Lesson 3.3: Defusing the Situation III Section 5: Lesson 4 - Protecting Yourself Lecture 12 Lesson 4.1: Protecting Yourself I Lecture 13 Lesson 4.2: Protecting Yourself II Lecture 14 Lesson 4.3: Protecting Yourself III Section 6: Lesson 5 - The Aftermath and Grief Lecture 15 Lesson 5.1: The Role of Adrenaline Lecture 16 Lesson 5.2: Dealing with the Aftermath Lecture 17 Lesson 5.3: Grief, Crisis and Trauma Section 7: Lesson 6 - Do's and Don'ts Lecture 18 Lesson 6.1: DOs Lecture 19 Lesson 6.2: DON'Ts Lecture 20 Lesson 6.3: Challenges and Rewards Section 8: Conclusion Lecture 21 Concluding video Lecture 22 Thank you message from Neil If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.
