Last updated 8/2019 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz Language: English | Size: 863.21 MB | Duration: 2h 29m Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert!
Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert! What you'll learn Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Install, Configure and Manage Unified Service Desk (USD) - Part 4 of MB2-718) Prepare for MB2-718 certification (Part 4/5) by watching videos and practising on Dynamics 365. Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification Be confident to configure Dynamics 365 for Customer Service Requirements You should have basic knowledge of Microsoft Office applications like Outlook, Excel. You should be comfortable in using Computer/Laptop and surf internet Basic understanding of Microsoft Dynamics 365 Description Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best. Overview Section 1: Part 4/5 - MB2-718 Certification Program Lecture 1 Important - Must Read Lecture 2 Welcome & What To Expect? Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch) Section 2: Install and Configure the USD Application Lecture 4 Module Overview Lecture 5 What is Unified Service Desk (USD)? Lecture 6 USD System Requirements Lecture 7 Install and Configure Unified Service Desk (USD) Lecture 8 Create An Action Call Lecture 9 Manage Connections By Using Connection Manager Lecture 10 Module Review Section 3: Implement Hosted Controls Lecture 11 Module Overview Lecture 12 Define Hosted Controls Lecture 13 Hosted Control Types Lecture 14 Create Hosted Control Lecture 15 Define UII Actions and Calls Lecture 16 USD Global Manager Lecture 17 USD Debugger Lecture 18 Implement Toolbars Lecture 19 Identify and Declare Common Events Lecture 20 Implement Window Navigation Rules Lecture 21 Module Review Section 4: Configure Server-Side Synchronization Lecture 22 Module Overview Lecture 23 Manage USD Sessions Lecture 24 Configure User Settings And Options Lecture 25 Create Agent Scripts Lecture 26 Module Review Section 5: Next Steps Lecture 27 Exam Preparation Notes Lecture 28 Course Review Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification https://www.udemy.com/course/mb2-718-microsoft-dynamics-365-for-customer-service-part-4/
