Go Get that Promotion! What you'll learn Obtain the Promotion as Team Leader in the Call Center Industry Learn Leadership Principles Learn all the Secrets about being a Great Team Leader Get prepared for the Job Interview Requirements No Requirements, you will learn everything you need to know Description If you feel stuck in your career because you have been doing this job for a whileIf you feel a sense of frustration because your great potential hasn't been noticedOr you got an interview but you didn't pass itlet me tell you something: IT'S NOT YOUR FAULTIt's not your fault, You haven't been given the opportunity to receive the necessary information.Nobody took the time to explain to you what this job is really about.Nobody prepared you to answer the questions properly.You didn't have the proper mentor to succeed.The good news is that this changes now!In this training I'll give you all the knowledge that you need to pass the interview and become Team Leader!You will learn what being a Leader means,what are the most important aspects to know about the job of a Team Leader and I will guide you through the key concepts such asCoaching, KPIs, Time Management and Leadership Style-And then we will look at the most frequently asked questions.We will see what the Hiring Manager wants to know with those questions.ARE YOU READY TO GET THE PROMOTION THAT YOU DESERVE?I am and I'll be waiting for you Overview Section 1: What is a Leader? Lecture 1 A Possible Definition of Leader Lecture 2 Leadership and Personalities Lecture 3 Leadership and Attitude Lecture 4 Diversity Section 2: Know your Team Lecture 5 Situational Leadership Lecture 6 Few Considerations Section 3: KPIs Lecture 7 What is a KPI? Lecture 8 Service KPIs Lecture 9 Staffing KPIs Lecture 10 Quality KPIs Section 4: Coaching Session Lecture 11 Preliminary Advices Lecture 12 The Secrets of an Efficient Coaching Session Lecture 13 SMART Goal Section 5: Time Management Lecture 14 Why is Time Management Important? Lecture 15 Planning Lecture 16 Organize your Calendar Lecture 17 Organize your Email Lecture 18 Trackers Lecture 19 Delegate Section 6: Cooperation with other departments Lecture 20 It's not only about operations Lecture 21 Training Department Lecture 22 Human Resources Lecture 23 IT Support Section 7: Extra Tips Lecture 24 There's always something new to learn Lecture 25 Books Lecture 26 Spreadsheets Lecture 27 Project Management Lecture 28 Process Improvement Lecture 29 CV Section 8: Let's put everything together Lecture 30 A possible definition of Team Leader Section 9: Job Interview Lecture 31 Congratulations Lecture 32 Question 1 Lecture 33 Question 2 Lecture 34 Question 3 Lecture 35 Question 4 Lecture 36 Question 5 Lecture 37 Question 6 Lecture 38 Question 7 Lecture 39 Question 8 Lecture 40 Question 9 Lecture 41 Question 10 Section 10: Quiz Call Center Agents stuck in their position,Junion Team Leader struggling with their new role,Everyone willing to get a job as Team Leader
