How to Keep Your Customers by Elaine Steven

Do you have an idea of how important and crucial customer retention is? The results of an online loyalty study published in Harvard Business Review reveal that for the typical business, a five-percent increase in customer retention translates to anywhere between a 25 and 95 percent increase in profits. That's the power of customer retention for you! But you don't really need a Harvard study to tell you that because as the engaged owner of an online business, you're probably already aware how vital and critical customer retention is for business sustainability and profitability. One of the best ways to retain your customers is through exceptional customer service.
This audiobook will teach you all about customer retention. You will learn how to accumulate loyal customers who will always patronize your business. It will teach you how to have happy customers that will serve as your brand advocates who will help promote your business to friends and family.
This audiobook will cover the following topics:
Customer RetentionMember RetentionList RetentionAnd many more!You may have witnessed first hand that customers you have retained successfully over the years spend more than the average buyer during each purchase; and stay with you during relatively adverse times, such as increased prices or customer service glitches, as well. Excellent customer service can really make or break your business. If you want to learn more, download your copy of this audiobook today!