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AI in Customer Service: Deploying Virtual Agents for Efficiency (AI in Everything Everywhere) by Robert Breeser
English | September 12, 2025 | ISBN: N/A | ASIN: B0FR25XJFY | PDF | 0.12 Mb
AI in Customer Service: Deploying Virtual Agents for Efficiency is a practical, hands-on guide to streamlining customer support using free, accessible AI tools like Hugging Face, Dialogflow, and Google Colab. Whether you're a customer service manager, startup founder, or tech enthusiast with basic technical skills, this guide equips you with step-by-step projects to automate responses, analyze sentiment, resolve tickets, and personalize support - all with minimal coding.
Inside, you'll learn to:Build and train virtual agents using open-source toolsAutomate customer responses and ticket resolutionAnalyze sentiment to gauge customer satisfactionPersonalize replies for improved customer experiencesEnsure ethical AI practices, including fairness, privacy, and transparencyWith real-world examples and accessible tutorials, this book empowers support teams to leverage AI for faster, smarter, and more empathetic customer service.
No deep tech skills required - just a passion for improving support through automation and intelligence.
Perfect for support teams, customer experience leaders, tech-savvy entrepreneurs, and anyone looking to modernize their service operations with AI.
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