Own the Trace The Practitioner's Handbook for Agent Telemetry

Last Tuesday, an agent in your enterprise approved a refund, reordered stock, or answered a customer in your company's voice. If the customer disputes it, the auditor samples it, or finance asks why March cost triple, can anyone reconstruct that decision from evidence?
For most teams the honest answer is no, and not through negligence. The record exists in four places: framework traces in a vendor's cloud, eval scores keyed to identifiers nothing else recognizes, guardrail events filed as security threats, and a token invoice that does not know what an agent is. Four islands, four owners, no joins. The wire format is converging on OpenTelemetry's GenAI conventions. The practice of keeping a record has no standard at all.
This handbook is that practice. Standards-first and vendor-neutral, it covers the full agent lifecycle:
The nine signals every agent enterprise will eventually be asked for, and the join that makes them evidence instead of exhaust
The lifecycle map: what to capture at each of seven stages, with four gates an agent cannot talk its way through
Anatomy of a complete trace, and the ten-point completeness bar: a trace is complete when a person who was not there can reconstruct the decision
The standards bet on OpenTelemetry's GenAI conventions, made safely: the adapter pattern, version pinning, and the named conditions under which the bet would be wrong
A reference architecture that turns four islands into one governed record, with the collector as the policy point
Build-time practice: golden sets as traced sessions, trace diffing between versions, and the bound claim
Production operations: agent SLOs, the four failure signatures and their telemetric fingerprints, and incident replay that ends investigations in an hour instead of a shrug
Governance telemetry: the always-current agent inventory, EU AI Act record-keeping mapped to signals, and the standing evidence pack that turns audits into exports
The economics of watching: semantic sampling, per-signal retention clocks, and the deletion log
The operating model, the ten-number CDAIO scorecard, and a five-level maturity ladder with a 90-day roadmap from Blind to Replayable
Every framework names its falsification conditions before its recommendations. Every claim is cited to a named public source. This is a living edition, version-stamped against a moving specification, with a changes page in every revision.
Written for platform engineers, AI engineers, SREs, and architects who run agents in production, and paired with Own the Trace: A Leader's Field Guide for the executives who fund them.
You cannot govern what you cannot replay.

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