Aligning Training and Client Expectations
English | | | | epub | 605.75 KB
This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and follow up of training to meet client expectations. The two-part job aid include a self-assessment on managing feedback as well as how to structure client interview for successful training program alignment.
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