Emotional intelligence for leaders by Margaret Haffenden

The author, a veteran executive coach of leaders and their teams, brings to life the often-misunderstood concept of Emotional Intelligence: what does it actually mean? Why do leaders need it? How do you find it within yourself and apply it to others? How can you transform both yourself and those you might lead?
She uses a simple, jargon-free model of Emotional Intelligence to illustrate the key concepts through (disguised) examples from her own extensive coaching practice. Each chapter provides direct tools for immediate use, with further reading to develop the readers' own EI in effective ways. These innovative and simple techniques have been tried, tested and adopted by leaders at all levels.