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EXCELLENT CUSTOMER SERVICE IN RETAIL by D.K. Hawkins
English | 2022 | ISBN: N/A | ASIN: B09ZBPGF8K | 91 pages | EPUB | 0.17 Mb
Providing effective and timely customer service is critical for any industry, and the same holds for the retail sector as well. Without adequate and timely customer service, a business is sure to lose a lot of customers.
So why do you need customer services that are efficient in handling customer queries?
In this series "Excellent Customer Service" you will find how to give the best customer service no matter the situation. Customer Service is having what customers want when they want it. Customer Service encompasses every aspect of your business that communicates how your products meet the needs and wants of the customer. To have excellent customer service, you need to know how to attract and keep the right customer, much like dating!
Historically, Retailers have had difficulty attracting and retaining qualified field staff -customer experience/sales/store managers/operations, etc. Since the industry's pay scale is generally low, the hired talent does not bring the passion and dedication to their roles.
How many times do we leave a retailer and feel that we - the consumer have experienced excellent customer service? Unfortunately, not often enough - especially in the current economic climate!
Retailers represent an essential building block of our economy. Customers are willing to make considerable investments to satisfy their needs, but do you know what share you might have of these investments? And do you know what might prevent people from buying merchandise in your store?
In this GUIDE, you will see how to help your customers overcome any reluctance they might have to spend their money in your store and how advantageous this could be for you in the coming months.
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