Customer Success Manager Fundamentals to your CSM career

To sum it up in one sentence: This job is simply helping customers accomplish their goals with the software or service they purchased.
For any business, client retention is huge. It costs a company way less to keep a customer than to acquire a new one, and even more costly is to try and win that customer back. That's where this job comes in. If they have a complaint, you take care of it. If they succeed, you celebrate with them. You get to build long-term relationships with the clients, and as the client's needs adapt and change, you get to assist them in that process.
Benefits of working as a Customer Success Manager
Let's start with Salary. According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year and $69,210 when you are past Entry-level and can reach into the 6 figure range for those who excel at this position.
More and more companies are seeing the incredible opportunities this type of job can provide. Startups and tech companies are leading the way, both big and small, and this field of work is only growing bigger.
And let's not forget the perks. Because a lot of these jobs are at tech and startup companies, often they have great employee benefits such as:Great health care coverage, and even gym memberships.Amazing offices, with plenty of recreational activities around.Often they will match your 401(K).Free snacks, free catered lunches every day... Some even have free beer.Happy hours or cocktail afternoons.Company trips, dinners, events.Flexible hours and unlimited vacations.Remote work.And of course: equity.