Tackle Office Nightmares How to cope with tricky situations and people

A clear guide that offers solutions and advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.
While we'd all like a quiet life, there are some workplace situations that can't be ignored. Both virtually and in offices, bullying and discrimination remain problems for many organizations and their employees.
At the same time, key customers can be ever more demanding, won't take no for an answer and aren't afraid to tell you so. Tackle Office Nightmares offers solutions and step-by-step advice to navigating these issues and maintaining a harmonious working environment. It features step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points and lists of handy books and weblinks.