Free Ebooks Download :
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Free Download An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry By Alireza Faed (auth.)2013 | 349 Pages | ISBN: 3319003232 | PDF | 8 MB
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Torrent Download , An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Watch Free Link , An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Read Free Online , An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Download Online
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Fast Download
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Full Download
free An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Downloads An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Rapidgator An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Nitroflare An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Mediafire An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Uploadgig An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Mega An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Torrent Download An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, HitFile An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry , GoogleDrive An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry,
Please feel free to post your An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Download, Tutorials, Ebook, Audio Books, Magazines, Software, Mp3, Free WSO Download , Free Courses Graphics , video, subtitle, sample, torrent, NFO, Crack, Patch,Rapidgator, mediafire,Mega, Serial, keygen, Watch online, requirements or whatever-related comments here.
: