Ultimate ITIL 4 for Scaling ITSM in Enterprise

Key Features

● Scalable ITIL® 4 strategies tailored for complex enterprise needs.
● Seamless integration with Agile, DevOps, Cloud, and Digital tools.
● Practical frameworks for KPIs, performance, and ITSM governance.
Book Description

ITIL® 4 is the foundation for modern, scalable, and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification.
Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner, consultant, or technology leader, this book takes you beyond the basics-deep into the realities of applying ITIL® 4 in today's hybrid, fast-paced environments shaped by Agile, DevOps, Cloud, and Digital Transformation.
You'll begin with a solid refresh of the core concepts, then advance through ITIL® 4's critical practices-from governance, risk, and continual improvement to technical integration and enterprise-scale implementation. Along the way, you'll learn to craft scalable workflows, embed KPIs, measure value, align with business outcomes, and build ITSM ecosystems that thrive across geographies and functions.
This isn't just a theory book-it's a strategic playbook for real-world impact. You'll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world.
If you're serious about turning ITIL® 4 into a competitive advantage and don't want to be left behind in the next wave of enterprise transformation, this is the book for you!
What you will learn

● Apply advanced ITIL® 4 strategies in complex enterprise settings.
● Integrate ITIL® 4 with Agile, DevOps, Cloud, and AI practices.
● Design resilient ITSM workflows aligned to business objectives.
● Build governance models that ensure value and compliance.
● Measure service value using KPIs, SLAs, and metrics frameworks.
● Lead continual improvement and prepare for future ITSM trends.
Who is this book for?

This book is for ITSM professionals, consultants, managers, and enterprise leaders with a foundational understanding of ITIL® 4. It's ideal for those aiming to scale ITSM across large organizations, integrate with Agile, DevOps, and Cloud, and deliver measurable business value through service excellence.

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