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ServiceNow CMDB, CSDM & Discovery Hands– On
Download this premium online course featuring high-quality video training, step-by-step lessons, practical demonstrations, and expert instruction. With ServiceNow CMDB, CSDM & Discovery Hands– On, you'll gain practical knowledge through structured learning, hands-on examples, and real-world applications. This comprehensive eLearning resource is ideal for students, professionals, freelancers, and lifelong learners looking to develop valuable skills and stay current with modern industry practices at their own pace.
Published 9/2026
Created by Arno Esterhuizen
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 52 Lectures ( 4h 56m ) | Size: 4.3 GB
Master Discovery, Service Graph Connectors, CMDB Health, Data Certification & CSDM 5 with hands-on ServiceNow labs
What you'll learn
⚡ ServiceNow Discovery end to end
⚡ Configure CMDB identification and reconciliation rules to stop duplicate CIs at the source
⚡ Run horizontal Discovery with MID Servers and the Agent Client Collector to populate the CMDB
⚡ Ingest cloud and third-party data using Service Graph Connectors and IntegrationHub
⚡ Govern CI ownership with Data Certification schedules and CI class governance policies
⚡ Measure CMDB Health using the Completeness, Compliance and Correctness KPIs and six metrics
⚡ Build a full business service stack in CSDM 5, from Service Offering to Service Instance
⚡ Manage CI life cycles with Life Cycle Stage fields and Dynamic CI Groups
⚡ Map every CIS-DF exam domain to hands-on tasks so you walk into the exam ready
Requirements
❗ Basic ServiceNow navigation skills (you can open a table, filter a list, and edit a record)
❗ A free ServiceNow Personal Developer Instance. Section 1 shows you how to request one and activate the plugins used in the course
❗ Familiarity with ITIL or ITSM concepts such as incidents, changes, and services is helpful but not required
❗ No Discovery, ITOM, or scripting experience needed. Every technical step is demonstrated on screen
Description
Your ServiceNow CMDB has thousands of CIs, and nobody trusts a single one of them. Duplicates, orphans, stale records, relationships that point nowhere. Every change goes through CAB with a "we think this is what it touches." That is the gap the CIS-DF Data Foundations certification was built to close, and it is the gap this course teaches you to fix.
This is not a slide-reading course. You work as the external CMDB specialist NovaTech Energy brought in to rebuild its data foundation, alongside Chris Harris, their senior Configuration Manager. Every configuration you make, every Discovery run, every certification schedule, solves a problem NovaTech is actually facing.
What you'll learn
✨ Configure identification and reconciliation rules so duplicate and conflicting CI data never reaches the CMDB
✨ Run horizontal Discovery with MID Servers and the Agent Client Collector, and know exactly when Service Mapping takes over
✨ Ingest cloud and third-party data through Service Graph Connectors and IntegrationHub ETL, including a live Azure Discovery run
✨ Govern CI ownership with Data Certification schedules, CI class governance, and CSDM Life Cycle Stage fields
✨ Measure and improve CMDB Health using the Completeness, Compliance, and Correctness KPIs and the six metrics behind them
✨ Build a complete business service stack in CSDM 5, from Service Offering down to Service Instance and Dynamic CI Groups
Who this course is for
⭐ ServiceNow administrators and CMDB analysts preparing for the CIS-DF Data Foundations certification
⭐ ITSM and ITOM practitioners responsible for a CMDB they did not build and need to clean up, govern, and report on
⭐ Configuration Managers, process owners, and ServiceNow consultants who need working knowledge of Discovery, Service Graph Connectors, Data Certification, and CSDM 5
⭐ This course is not for learners with no ServiceNow exposure at all, and it is not a Service Mapping or Discovery pattern-development deep dive. If you want to write custom Discovery patterns, that is a separate path
Homepage
https://www.udemy.com/course/servicenow-cmdb
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