Communication Skills For The Global Workplace

Practical Communication Skills
What you'll learn
How to influence
How to write emails that get replies
How to present with confidence
How to communicate with different cultures
How to manage conflict
How to have difficult conversations
Requirements
This is suitable for all levels
Description
Do you work in a global business, with people from different cultures and countries? Want to improve your communication skills? Then I designed this course for you.Based on over 10 years of coaching people in over 160 multinational companies from around the world.No waffle. No fluff. No time wasting.Just the skills you need. Explained with examples. Supported with tools. Followed with practice and reflection.My focus is on making training PRACTICAL. I wrote a book about how to make training PRACTICAL. I even have a highly rated course on how to make training PRACTICAL here on Udemy (check my profile for more information). And my goal with this course is to make it PRACTICAL.Every section of this course includes:- BUSINESS Related Case Studies - Based on situations REAL people have faced working in the global workplace- PRACTICAL Tools, Techniques and Tips - Actual solutions to the challenges you will face working in the global workplace- Workbooks - To download and use for reference- Practice and Reflection Exercises - Because the ONLY WAY TO LEARN is by practicing and reflectionIn fact, don't think of this as a course. Think of it as a RESOURCE. You choose the sections that are most relevant to you at this time.Every section is focused on a particular communication skills challenge you will face at work. Challenges like:- Influencing and Persuading Your Stakeholders- Writing Emails That Get Replies- Presenting with Confidence- Navigating Cultural Differences- Managing Conflict- Having Difficult ConversationsEach section presents skills you need for these challenges. They come with examples based on real people I have worked with. They explain why the skill is important and how it works. They give you practice and reflection opportunities.My goal is to get you OFF this course and out practicing in the REAL WORLD as quickly as possible. Because it is only when you try things in the real world that the REAL learning begins.I sincerely hope you find this to be a valuable resource. And please don't hesitate to contact me if you have any questions or reflections you would love to share.All the best,Jamie Dixon
Overview
Section 1: Welcome!
Lecture 1 Welcome to Communication Skills for the Global Workplace
Section 2: Communicating with and Influencing Your Stakeholders
Lecture 2 Communicating with and Influencing Your Stakeholders Introduction
Lecture 3 Building Trust
Lecture 4 Building Goodwill
Lecture 5 Effective Listening
Lecture 6 Active Listening Behaviours
Lecture 7 Building Rapport
Lecture 8 Mirroring and Matching
Lecture 9 Pacing and Leading
Lecture 10 Asking High Gain Questions
Lecture 11 Communicating with and Influencing Your Stakeholders Summary
Section 3: Email Communication
Lecture 12 Introduction to Email Communication
Lecture 13 What to Think About Before You Write
Lecture 14 A Winning Template for All emails
Lecture 15 Writing Clearly
Lecture 16 Writing Clear Paragraphs
Lecture 17 Writing Clear Sentences
Lecture 18 Editing for Clarity
Lecture 19 Improving Readability
Lecture 20 Adjusting Written Tone
Lecture 21 Task Vs Relationship Language
Lecture 22 Strong Vs Weak Language
Lecture 23 Positive Vs Negative Language
Lecture 24 Email Communication Summary
Section 4: Presenting with Confidence
Lecture 25 Introduction to Presenting with Confidence
Lecture 26 Why We Get Nervous
Lecture 27 Managing the Nervous Cycle
Lecture 28 Managing Our Nervous Reactions
Lecture 29 Presenting On the Spot
Lecture 30 Structuring Your Thoughts
Lecture 31 Getting to the Point
Lecture 32 Practice Presenting On the Spot
Lecture 33 Presenting with Confident Body Language
Lecture 34 Making Eye Contact
Lecture 35 Using Gestures
Lecture 36 Keeping Your Posture
Lecture 37 Staying Grounded
Lecture 38 Evaluating Your Body Language
Lecture 39 Practice Presenting with Confident Body Language
Lecture 40 Presenting with Confident Voice Control
Lecture 41 Throwing Your Voice
Lecture 42 Slowing Down
Lecture 43 Speaking with a Lower Tone
Lecture 44 Making Your Voice Flow
Lecture 45 Evaluating Your Voice Control
Lecture 46 Practice Presenting with Confident Voice Control
Lecture 47 Handling Difficult Questions
Lecture 48 Directly Answer
Lecture 49 Delay It
Lecture 50 Clarify It
Lecture 51 Return It
Lecture 52 Divert It
Lecture 53 Reframe It
Lecture 54 Summary of Handling Difficult Questions
Lecture 55 Improving Your Presentation Skills From Here
Section 5: Communication Skills for Navigating Cultural Differences
Lecture 56 Communication Skills for Navigating Cultural Differences Introduction
Lecture 57 The Email Challenge
Lecture 58 Reviewing Your Email Challenge
Lecture 59 Communicating Across Cultures
Lecture 60 Building Trust Across Cultures
Lecture 61 Disagreeing Across Cultures
Lecture 62 Communication Skills for Navigating Cultural Differences Summary
Section 6: Managing Conflict
Lecture 63 Introduction to Managing Conflict
Lecture 64 5 Ways of Managing Conflict
Lecture 65 Escalative and De-Escalative Behaviours
Lecture 66 Managing Conflict Summary
Section 7: Assertive Communication Skills for Difficult Conversations
Lecture 67 Assertive Communication Skills for Difficult Conversations Introduction
Lecture 68 Exchanging Opinions
Lecture 69 Saying "No"
Lecture 70 Giving Feedback
Lecture 71 Responding to Criticism
Lecture 72 Assertive Communication Skills for Difficult Conversations Summary
Section 8: Before You Go
Lecture 73 Final Message
People who work in an international business environment and want to improve communication skills


Homepage

https://www.udemy.com/course/communication-skills-for-the-global-workplace/

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