Professional Certification In Business Operations

In the end all business operations can be reduced to 3 words: People, Product and Profits
What you'll learn
Explore the Dimensions of Operations Management
Learn crucial KPIs, KRA, Targets, SLAs, SOPs and other technical terms
Understanding of Data, Task & Project management
Problem solving frameworks & Client Management (Internal & External Stakeholders)
Email Communication (Internal & External)
Requirements
Basics of communication, Email writing, Slack app, Google Docs and Sheets
Description
Operations is nothing but managing the inner workings of an organisation or a company so that it runs smoothly. Every business owner must oversee the design and management of the day to day activities regardless of what they deal in. (i.e. Products or services).Organisations hire employees/candidates who can work in different functions, roles and activities to ensure overall growth of the company/organisation. Managing these teams is one of the key roles of an Operations Manager or the Operations Management Team.This is where operations management comes into picture. Operations management is a subset of management in which the administration employs its best business practices in order to attain the highest levels of effectiveness and efficiency in the utilisation of the organisation's resources. The topics that we will be covering in this course are:- Insights of Operations- Dimensions of Operations Management - Relationship between Ops, Productivity and Competitiveness- Basics of Data Management- Task & Project management- Problem solving frameworks- Client Management (External Stakeholder Management)- Collaboration (Internal Stakeholder Management)- Email Communication (Internal & External)Mastering the operations of a specific industry can help you achieve success. In this course we have curated the essentials of Business Operations and Exploring Operations Management. So, let's get started.
Overview
Section 1: Insights of Operations
Lecture 1 Introduction to Operations Management
Lecture 2 Fundamentals of Operations Management
Lecture 3 Fundamentals of Operations Management Reading Material
Lecture 4 Skills needed for Operations (time, work, change management)
Lecture 5 Skills needed for Operations (time, work, change management) Reading Material
Section 2: Dimensions of Operations Management
Lecture 6 Career Pathway
Lecture 7 Hierarchy movement
Lecture 8 Hierarchy movement Reading Material
Lecture 9 KRAs, KPIs, Targets, Incentives
Lecture 10 KRAs, KPIs, Targets, Incentives Reading Material
Lecture 11 Industries to target
Lecture 12 Industries to target Reading Material
Section 3: Relationship between Ops, Productivity and Competitiveness
Lecture 13 SLAs, SOPs and other technical terms
Lecture 14 SLAs, SOPs and other technical terms Reading Material
Lecture 15 Tech terminologies
Lecture 16 Slack (for collaboration & documentation)
Lecture 17 Slack (for collaboration & documentation) Reading Material
Section 4: Introduction to Business Operations Summary
Lecture 18 Summary
Section 5: Introduction to Business Operations Assessment
Section 6: Basics of Data Management
Lecture 19 Different methods of Data management
Lecture 20 Different methods of Data management Reading Material
Lecture 21 Data Privacy policies
Lecture 22 Data Privacy policies Reading Material
Lecture 23 Documentation & Filing (Administration work)
Lecture 24 Documentation & Filing (Administration work) Reading Material
Section 7: Task & Project management
Lecture 25 Return on Investment (ROI)
Lecture 26 MCQs for Return on Investment (ROI)
Lecture 27 Planning and Forecasting
Lecture 28 Planning and Forecasting Reading Material
Lecture 29 Introduction to Task & Project management tools
Lecture 30 Introduction to Task & Project management tools Reading Material
Section 8: Problem Solving Frameworks
Lecture 31 Root Cause Analysis (RCA) -5 Whys
Lecture 32 Root Cause Analysis (RCA) -5 Whys
Lecture 33 Hierarchy changes (EQ management, Boss & Team Management)
Lecture 34 Hierarchy changes (EQ management, Boss & Team Management) Reading Material
Section 9: Exploring Operations Management Summary
Lecture 35 Summary
Section 10: "Client Management (External Stakeholder Management)"
Lecture 36 Calling etiquette
Lecture 37 Calling etiquette Reading Material
Lecture 38 How to handle customer/clients
Lecture 39 How to handle customer/clients Reading Material
Section 11: "Collaboration (Internal Stakeholder Management)"
Lecture 40 Business communication ethics for external and internal collaboration
Lecture 41 Business communication ethics Reading Material
Lecture 42 Effective communication with departments/teams Reading Material
Section 12: "Email Communication (Internal & External)"
Lecture 43 Introduction to Mail Communication (Internal & External)
Lecture 44 Introduction to mail communication (Internal & Externa) Reading Material
Lecture 45 Mail Etiquette & Important phrases
Lecture 46 Mail Etiquette & Important phrases Reading Material
Lecture 47 Sample mail drafts
Section 13: Organisational Communication Summary
Lecture 48 Summary
Section 14: Organisational Communication Assessment
For freshers, entry level professionals and even pursuing students to get them Job ready


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