Mediation Skills

What you'll learn
Revisit crucial interpersonal communication skills, learn core mediation principles and process.
Develop new skills that are relevant to all relationships around you - at home, at work and in community settings.
An excellent CPD opportunity across a range of professions and careers.
Understand conflict, mediation, holding space and practice skills that will lead you on to the next steps.
Requirements
No experience required.
Description
This course revisits crucial interpersonal communication skills and introduces core mediation principles and process – an invaluable combination for all those working in management, HR and public facing roles.If you are interested in becoming a mediator, or are changing career direction, join us for this long-established transformative training. This course has been developed jointly by Community Resolve (Bristol) and Conflict & Change (Newham, London), two innovative conflict transformation organisations working in the field for over 20 years.The comprehensive course will provide all you need to start your journey as a mediator. You will be working to develop new skills that are relevant to all relationships around you – at home, at work and in community settings – and is an excellent opportunity across a range of professions and careers.COURSE CONTENTCOURSE INTRODUCTION – course overviewDay 1 – UNDERSTANDING CONFLICT – conflict dynamics, reframing, and essential interpersonal skillsDay 2 – YOU AND CONFLICT – our impact in any conflict we are involved in, including as mediatorsDay 3 – WHAT IS MEDIATION? – core principles and the skills you need to hold the space as a mediatorDay 4 – THE MEDIATION PROCESS – understanding its future-focussed, participant-led formatDay 5 – HOLDING THE SPACE – review of the techniques used to contain challenging discussionsDay 6 – PRACTICING SKILLS AND NEXT STEPS – you will be keen to get lots of practice and you will.
Overview
Section 1: Introduction
Lecture 1 Course Manual
Lecture 2 Introduction
Section 2: Understanding Conflict
Lecture 3 Online Session 1.1 – Conflict framing
Lecture 0 Online Session 1.2 – TED talk
Lecture 4 Online Session 1.3 – Many levels
Lecture 5 Online Session 1.4 – Context & ABC
Section 3: You and Conflict
Lecture 6 Online Session 2.1 – Self reflection, FIDO, anger triangle
Lecture 7 Online Session 2.2 – Prejudice and ladder of inference
Lecture 8 Online Session 2.3 – TED talk – 10 tips for better conversations
Section 4: What is Mediation?
Lecture 9 Online Session 3.1 – Relevant skills recap
Lecture 10 Online Session 3.2 – Transforming conflict
Lecture 11 Online Session 3.3 – Stages video
Lecture 12 Online Session 3.4 – The fight and its aftermath
Lecture 0 Online Session 3.5 – The Danger of the single story
Section 5: The Mediation Process
Lecture 13 Online Session 4.1 – Co-mediating
Lecture 14 Online Session 4.2 – Meeting parties for the 1st time
Section 6: Holding the Space
Lecture 15 Online Session 5.1 – Recap + joint meeting
Lecture 0 Online Session 5.2 – Mediation skills in action
Lecture 16 Online Session 5.3 – Tricky moments
If you are interested in becoming a mediator, or are changing career direction, join us for this long-established transformative training..


Homepage

https://www.udemy.com/course/mediation-process-practice/

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