Oceana Fundamentals

What you'll learn
Understand the components of Avaya Oceana
Learn basic concepts of Omni-channel and Oceana
Learn Attribute Based Routing Concepts for Metaverse and Virtual Reality
Understand the Architecture for Avaya Oceana
Requirements
No experience needed it.
Description
Avaya is an American multinational technology company headquartered in Durham, North Carolina, that specializes in cloud communications and workstream collaboration solutions. The company's Avaya OneCloud experience platform includes unified communications (UCaaS), contact center (CCaaS), CPaaS and services. Serving organizations at 220,000 customer locations in 190 countries worldwide, Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration.On this training you will learn the basic components of the Avaya Oceana® Solution is the first delivery of Avaya's next generation omnichannel contact center that helps organizations deliver a seamless customer experience across any channel of the customer's choosing. With Oceana, organizations can seamlessly handle customer interactions across all devices and channels - mobile, web, chat, SMS, social media, voice, email and video - supported by strategic business rules and criteria, modern omnichannel agent desktop workspaces (Avaya Oceana® Workspaces), and, with Avaya Oceanalytics™, cradle to grave reporting of the end to end customer journey across all omnichannel touch points. Avaya Oceana® Solution is built on Avaya Breeze®, making it easier for companies to extend and manage unified support of customer centric business and customer journeys across all relevant stakeholders across the enterprise.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Oceana Overview
Lecture 2 Oceana Overview
Section 3: Oceana Enterprise Capacity
Lecture 3 Oceana Enterprise Capacity
Section 4: The Digital Enterprise and Oceana
Lecture 4 The Digital Enterprise and Oceana
Section 5: Understanding Oceana Omnichannel Characteristics
Lecture 5 Oceana Omnichannel Characteristics
Section 6: Understanding Routing in Oceana and Engagement Designer
Lecture 6 Understanding Routing in Oceana and Engagement Designer
Section 7: Oceana Attribute Based Routing
Lecture 7 Oceana Attribute Based Routing
Any IT User, Operations, Contact Center


Homepage

https://www.udemy.com/course/oceana-fundamentals/