Operations Consulting

What you'll learn
How to help organizations get things done in a systematic, stress-free manner
The art, craft and science of management consulting
How to get people to take ownership and solve their own problems
How to take high-level strategy and vision statements and translate them into daily practical actions
Requirements
Curiosity, desire to learn
Desire to help others
General interest in how organizations are managed
Description
This course introduces the concept of operations consulting (also known as implementation management consulting) and how it can be used beneficially to transform a business. It describes each of the major steps in the lifecycle of a consulting program, including scoping, diagnosis, solution design and implementation of a change management project. Other change management methodologies, skills required by consultants and the "art" of consulting are also covered.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 The story of the Power Tea company
Lecture 3 Power Tea introspection - a story of fulfillment failures
Section 2: Benefits of Implementation Consulting
Lecture 4 Initial sales meeting with the CEO - part 1
Lecture 5 Initial sales meeting with the CEO - part 2
Lecture 6 Second meeting - part 1 - convincing the CFO
Lecture 7 Second meeting - part 2 - convincing the CFO
Section 3: Overview of the 4 stages of a consulting program
Lecture 8 Third meeting part 1 - taking the senior team on a journey through the stages
Lecture 9 Third meeting part 2 - taking the senior team on a journey through the stages
Lecture 10 Third meeting part 3 - taking the senior team on a journey through the stages
Lecture 11 Third meeting part 4 - taking the senior team on a journey through the stages
Section 4: Stage 1 in the Lifecycle - Scoping
Lecture 12 Setting up a successful scoping - is implementation consulting needed?
Lecture 13 Scoping results at Power Tea
Section 5: Stage 2 in the Lifecycle - Analysis or Diagnostic
Lecture 14 The real purpose of an analysis / diagnostic
Lecture 15 Carrying out the diagnostic at Power Tea
Lecture 16 Narrating the analysis findings to management
Lecture 17 Building up the final analysis business case
Section 6: Stage 3 - Solution Design
Lecture 18 Introduction to the Design Stage
Lecture 19 Generating awareness - critical first step in design
Lecture 20 Redesigning processes and systems - part 1
Lecture 21 Redesigning processes and systems - part 2
Lecture 22 Summary of Design stage
Section 7: Stage 4 - Implementation
Lecture 23 Communicating a change management program to the organization
Lecture 24 Setting up a project management structure
Lecture 25 Training the workforce in new tools, processes and management systems
Lecture 26 Coaching for performance - difficult but extremely valuable
Lecture 27 Summarizing the implementation stage of a consulting program
Section 8: Change Management Methodologies
Lecture 28 What else is out there? Introducing different change management paradigms
Lecture 29 Introducing the field of Organization Development (OD)
Lecture 30 Summarizing the Heart of Change by John Kotter
Lecture 31 Process Consulting by Edgar Schein - the backbone of implementation consulting
Lecture 32 Execution - the discipline of getting things done - Larry Bossidy & Ram Charan
Lecture 33 Crucial Conversations - talking when stakes are high - Patterson, Grenny et al.
Section 9: Skills, careers and job profiles
Lecture 34 Roles and career progression at an implementation consulting firm
Lecture 35 Skills common to all implementation consultants
Lecture 36 How to cope with extreme travel schedules
Lecture 37 Skills specific to project and operations managers
Lecture 38 Skills specific to Analysts
Lecture 39 Sales executive skills
Section 10: Summary of implementation consulting
Lecture 40 Summary of implementation consulting & what's next?
Consultants - management, IT or other areas,Supervisors or managers at all levels in any organization,Students of business administration or of management disciplines

Homepage

https://www.udemy.com/course/implementation-management-consulting/

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