Customer Service Fundamentals for Hospitality

Sara outlines the personal qualities of first-rate hospitality professionals including impeccable appearance, open body language, confidence, workplace cleanliness, authenticity, and positive communication. Along the way, you'll learn about the basic dynamics of rapport building, from offering personalized service experiences to finding common ground with customers and recognizing when it's time to give a guest more space. By the end of this course, you'll be prepared to tackle challenging inquiries with poise, providing alternative solutions, escalating requests when necessary, and putting your new skills into practice out on the floor.
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