What you'll learn

Identify the difference between team and interpersonal conflict
Describe the difference between functional and dysfunctional conflict
Discuss ways to prevent future conflicts
Describe the elements essential in the process of conflict resolution
Discuss the importance of follow-up
Identify the role of a team leader in helping resolve conflict
List the steps in the conflict management process
Describe the role of peers in conflict situations
List steps to take to promote resolution

Requirements

Any team member or leader who would like to improve their skills in conflict resolution can learn this course.

Description

Learn skills for successful conflict intervention and de-escalation in your teams.Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years' experience providing training in the field, will explain and demonstrate how to successfully manage conflicts specifically related to team dynamics and among multiple people in a team environment.Kevin will show you how to distinguish between team and interpersonal conflict and describe the difference between functional and dysfunctional conflict. He will also discuss ways you can prevent future conflicts.You'll learn the elements that are essential to the conflict resolution process, the role of team leaders throughout the conflict process, and the role of peers in conflict situations and resolution. You'll also learn what steps to take in the conflict management process and the steps for promoting resolution.By the end of this course, you'll have the tools you need to successfully manage conflict intervention and de-escalation within teams.Topics covered include:Identifying the difference between team and interpersonal conflictDescribing the difference between functional and dysfunctional conflictDiscussing ways to prevent future conflictsDescribing the elements essential in the process of conflict resolutionDiscussing the importance of follow-upIdentifying the role of a team leader in helping resolve conflictListing the steps in the conflict management processDescribing the role of peers in conflict situationsListing steps to take to promote resolutionEnjoy award winning HD content in the "Uniquely Engaging"TM Bigger Brains Teacher-Learner style!
This course is for team member or leader

Managing Conflict: Team And Group Dynamics
Homepage:
?https://www.udemy.com/course/managing-conflict-team-and-group-dynamics/