What you'll learn

Identify types of conflict
Identify sources of interpersonal conflict
Distinguish between responding and reacting
Describe how to manage conflict so it is functional and positive
Discuss how third-party influences and miscommunication affect conflict
List ways to lessen conflict due to miscommunication
Define empathy and active listening
Identify 5 steps to engage with interpersonal conflict
Ask questions to understand different perspectives
List the 4 steps in communicating needs and interests

Requirements

There are no prerequisites for this course. It's open to everyone.

Description

Learn skills for successful conflict intervention and de-escalation.Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years' experience providing training in the field, will explain and demonstrate how to successfully manage interpersonal conflict.You'll learn how to identify types and sources of conflict, how third-party influences and miscommunication affect conflict, steps for engaging with interpersonal conflict, and the role of empathy in conflict minimization.You'll also learn key communication skills important for conflict management including distinguishing between responding and reacting, avoiding miscommunication, how to ask questions for clarity regarding different perspectives, and four steps to communicate your own needs and interests.By the end of this course, you'll have the tools you need to plan and prepare for a functional conflict process that leads to positive outcomes.Topics covered include:Identifying types of conflictIdentifying sources of interpersonal conflictDistinguishing between responding and reactingDescribing how to manage conflict so it is functional and positiveDiscussing how third-party influences and miscommunication affect conflictListing ways to lessen conflict due to miscommunicationDefining empathy and active listeningIdentifying 5 steps to engage with interpersonal conflictAsking questions to understand different perspectivesListing the 4 steps in communicating needs and interestsEnjoy award winning HD content in the "Uniquely Engaging"TM Bigger Brains Teacher-Learner style!

Overview

Section 1: Managing Conflict: Interpersonal Conflict
Lecture 1 Introduction
Lecture 2 Preparation for Interpersonal Conflict
Lecture 3 Identifying Interpersonal Conflict
Lecture 4 Interpersonal Communication and Conflict
Lecture 5 Engagement with Interpersonal Conflict (Part 1)
Lecture 6 Engagement with Interpersonal Conflict (Part 2)
This course is for business professional who needs to improve conflict resolution skills.

Homepage:

https://www.udemy.com/course/managing-conflict-interpersonal-conflict/