What you'll learn

Learn the main steps to creating your own business' customer journey map
Learn to determine which touchpoints are the most critical for your customers
Learn customer service tools to measure customer satisfaction and loyalty-and which customers will refer your business
Learn to identify top 5 customer service breakdowns and where to fix them

Requirements

No previous learning experience needed, only the will to better understand customer service for your business

Description

Delivering exceptional customer service doesn't have to mean endless hours or overwhelming effort. In this course, you'll learn how to work smarter, not harder by using customer journey mapping to identify and optimize the most critical interactions between your business and your customers.We'll guide you through the process of breaking down the customer journey into key touchpoints—the moments when customers engage with your brand—and uncovering pain points—the frustrations that drive dissatisfaction. By focusing on these high-impact areas, you'll learn how to make targeted, low-effort improvements that significantly enhance the customer experience.Through real-world examples and actionable strategies, you'll discover how to:Map your customer journey to visualize the entire experience from the customer's perspective.Prioritize touchpoints that have the greatest influence on satisfaction and loyalty.Resolve pain points efficiently, whether through automation, process tweaks, or better communication.Measure the impact of your changes to ensure continuous improvement without wasted effort.Perfect for business owners (including solopreneurs and social media entrepreneurs), customer service managers, and support teams, this course will help you reduce friction, boost satisfaction, and increase retention—all while saving time and resources.Enrol now and start transforming your customer service with strategic, effortless enhancements that deliver real results!

Who this course is for

Business owners looking to improve customer service on a tight(er) budget
Solopreneurs managing customer support alone
Small customer support teams needing efficient service strategies
Online Creators seeking to better understand how to improve their customer service
Homepage:

https://www.udemy.com/course/maximize-customer-service-with-minimal-effort/