Prepare effectively for the Salesforce Business Analyst certification exam as you learn how to gather

Requirements

, map business processes, and engage stakeholders.
Course details
Dive into your preparations for the Salesforce Business Analyst certification exam with this comprehensive course. Salesforce consultant Emily Call shows you how to effectively gather

Requirements

, map business processes, and engage with stakeholders. Learn about the details of user story creation, acceptance criteria, and definition of done to ensure efficient project delivery. Explore different process mapping methods such as journey mapping, detailed process mapping, and universal process notation. Equip yourself with the skills to create functional requirement specifications and perform rigorous user acceptance testing. Gain insights into making go/no-go decisions and establishing trust with clients and stakeholders. Whether you're aiming for career advancement or looking to improve your organization's Salesforce implementation, this course provides practical knowledge and strategies to help you succeed.
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