How does Salesforce function as a customer relationship management (CRM) system and how does that apply to you as a user? This course will teach you what CRM is, how it is used across industries, and ways the platform can be customized.
The Salesforce core platform is used at many companies in many ways, but it can be overwhelming to understand how to navigate the platform as a new user. In this course, Salesforce Foundations for New Users, you'll get a high-level

Overview

of the Salesforce core platform. First, you'll explore what customer relationship management (CRM) is and how Salesforce fits that concept. Next, you'll discover what Salesforce can do and how it is used in different industries. Finally, you'll learn how Salesforce can be generally customized for any industry or purpose. When you're finished with this course, you'll have the skills and knowledge of the Salesforce core platform to understand how it applies to your current role in any company or organization.
Homepage:

https://app.pluralsight.com/library/courses/salesforce-foundations-new-users/table-of-contents