Explore essential AI technologies in this course designed uniquely for IT and help desk professionals.
Course details
Through a series of concise, standalone modules, this course explores essential AI technologies for IT and help desk professionals. Get up and running with some of the latest AI-powered solutions including chatbots, predictive analytics, natural language processing, intelligent ticket routing, and more. Instructor Pam Baker shows you how to integrate these tools into existing systems, enhance customer interactions, and proactively address support issues. Along the way, gather insights on how to overcome common challenges concerning data privacy, ethics, and organizational change management. By the end of this course, you'll be equipped with the skills you need to transform everyday help desk operations, improve efficiency, and stay ahead of emerging trends in customer support.
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