ISOIEC 20000– 12018 IT Service Management System (ITSMS)

What you'll learn
Understand ISO/IEC 20000-1:2018 requirements clause by clause
Explain IT Service Management System (ITSMS) concepts and principles
Apply process-based and risk-based thinking in ITSM audits
Plan, conduct, and manage internal, supplier, and certification audits
Identify conformities, nonconformities, risks, and improvement opportunities
Perform Stage 1 and Stage 2 ISO/IEC 20000-1 certification audits
Prepare and use audit checklists, audit plans, and interview techniques
Write clear, objective, and effective audit findings and reports
Support organizations in achieving and maintaining ISO/IEC 20000-1 certification
Confidently prepare for ISO/IEC 20000-1 Lead Auditor examinations
Requirements
Basic understanding of IT services, IT operations, or service delivery (helpful but not mandatory)
Familiarity with IT Service Management (ITSM) concepts is helpful but not mandatory
Prior knowledge of ITIL is an advantage, but not required
Experience in IT, auditing, compliance, or management systems is recommended
No prior ISO/IEC 20000-1 certification is required
Willingness to learn auditing concepts and apply them in practical scenarios
Description
This course contains the use of artificial intelligence. ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (ITSMS), enabling organizations to deliver consistent, high-quality IT services aligned with business and customer needs.This ISO/IEC 20000-1:2018 Lead Auditor Course provides a complete, audit-focused, clause-by-clause understanding of the standard, designed for professionals who want to perform internal, supplier, and certification audits with confidence.Master ISO/IEC 20000-1:2018 IT Service Management Auditing with Full Clause-by-Clause Interpretation, Audit Techniques, Case Studies & Exam PreparationThe course covers:Full interpretation of all ISO/IEC 20000-1:2018 clausesIT Service Management fundamentals aligned with ITIL and COBITRisk-based thinking and process-based auditingPractical audit techniques, checklists, and evidence evaluationStage 1 & Stage 2 certification audit processWriting effective audit findings and nonconformitiesReal-world IT service, cloud, and managed services case studiesLead Auditor exam preparation and audit simulationsCourse LevelIntermediate → Advanced (Lead Auditor)This is a professional-level course designed to move beyond theory and into real audit practice, making it ideal for auditors, consultants, ITSM professionals, and compliance specialists.By the end of the course, you will be fully prepared to audit, implement, maintain, and continually improve an ISO/IEC 20000-1 compliant IT Service Management System and confidently pursue Lead Auditor roles.
Who this course is for
IT Service Managers & ITSM Professionals
Internal Auditors & Compliance Officers
ISO Consultants & Management System Implementers
Certification & Third-Party Auditors
Service Desk, Operations, Cloud & Managed Service Professionals
IT Governance, Risk & Compliance (GRC) Professionals
Quality, Risk, and Information Security professionals expanding into ITSM audits
Professionals preparing for ISO/IEC 20000-1 Lead Auditor roles
Homepage

https://www.udemy.com/course/isoiec-20000-it-service-management-system-itsms/

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