Business Analysis Fundamentals Requirements & Stakeholders

What you'll learn

Identify real business needs using root-cause analysis and strategy alignment frameworks (SWOT/PESTLE).
Perform stakeholder analysis and create engagement plans that reduce misalignment and conflict.
Elicit, analyze, and prioritize

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using interviews, workshops, MoSCoW, Kano, and gap analysis.
Model processes and solution behavior with flows/BPMN, use cases, and wireframes to clarify scope.
Write clear, testable

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(user stories/BRD/SRS) with acceptance criteria and traceability.
Assess solution success using KPIs, benefits realization, and post-implementation review techniques.

Requirements

There are no prerequisites for this course

Description

Have you ever seen a project that looked great on paper—but still delivered the wrong outcome? The team worked hard, the solution shipped, and yet adoption was low, scope grew out of control, or stakeholders later said, "That's not what we needed." In many cases, the problem isn't execution—it's what happened (or didn't happen) before execution.
Studies and industry benchmarks consistently show that unclear or incomplete

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are one of the biggest drivers of project failure and rework. Some reports suggest nearly half of failed software projects point to

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issues, and poor

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management can account for over a third of project waste. In other words: if you "measure wrong," you can build perfectly—and still miss the mark.
That's exactly what Business Analysis is designed to prevent.
This course gives you a practical, real-world foundation in Business Analysis—whether you're an aspiring BA or you're already doing BA work as a product manager, project lead, operations professional, or team leader. You'll learn how to define the right problem, align work to strategy, collaborate with stakeholders, turn needs into clear

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, and assess whether your solution actually delivered business value.
In this course, you'll learn how to
- Understand the Business Analyst role and how it differs from (and supports) project and product roles
- Define business needs using root-cause analysis (e.g., 5 Whys, fishbone) and align initiatives to strategy
- Perform stakeholder analysis (power-interest grid, personas) and build a communication plan that drives alignment
- Elicit

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using interviews, workshops, observation, surveys, and prototyping
- Analyze and prioritize

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using MoSCoW, Kano, and gap analysis (current state vs. future state)
- Model processes and systems with practical visuals (process flows/BPMN, use cases, wireframes)
- Write clear, testable

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and acceptance criteria; validate with reviews, walkthroughs, and traceability
- Assess solutions after launch with KPIs, benefits realization, and post-implementation reviews
- Apply Business Analysis in Agile environments (backlog refinement, INVEST stories, Scrum/Kanban ceremonies)
- Stay relevant with emerging trends in AI, data skills, customer-centric analysis, and evolving BA career paths
You'll also follow a realistic end-to-end case study (modernizing a high-impact public service) to see how BA techniques work together in a real project lifecycle.
If you want to deliver better outcomes, reduce rework, and become the person who brings clarity to complexity—this course will give you the BA toolkit to do it.

Who this course is for

Aspiring Business Analysts or anyone transitioning into a BA role
Project managers and project coordinators who want stronger

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and stakeholder skills
Product owners/product managers who need clearer user stories and backlog refinement
Operations, process improvement, and continuous improvement professionals
Business leaders, team leads, and managers responsible for driving change initiatives
Software developers, QA testers, and UX professionals who collaborate with

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Consultants and analysts who need a structured approach to problem definition and value delivery
Anyone who wants to reduce project rework by building the right solution first

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