ITSM Training 2026 Aligned to ITIL® Versions 4 and 5

What you'll learn

Master the core concepts of IT Service Management and how ITIL creates value for organizations
Apply all seven ITIL Guiding Principles to real-world service management challenges
Understand the Four Dimensions of Service Management and the Service Value System (SVS)
Navigate the Service Value Chain and its six core activities that drive value delivery
Implement all 34 ITIL practices including Incident, Problem, Change, and Service Level Management
Operate confidently in a dual-framework world where ITIL 4 and ITIL 5 coexist
Prepare for the ITIL Foundation certification exam with strategy guidance and practice walkthroughs
Explore the new ITIL Version 5 framework, including digital product lifecycle and AI governance

Requirements

Requirements

: No prior ITIL knowledge or certification required — this course starts from the fundamentals Basic familiarity with IT environments is helpful but not essential A computer with internet access to stream lessons No special software, lab tools, or additional study materials needed Open to beginners, career changers, and experienced IT professionals alike

Description

This course contains the use of artificial intelligence.
Whether you're preparing for certification, advancing your ITSM career, or modernizing how your team delivers digital services, this course provides a comprehensive learning path in one place.
Why This Course Stands Out
IT Service Management is the backbone of modern technology organizations — and ITIL is one of the most widely adopted IT Service Management frameworks in the world. With the release of ITIL Version 5, the framework has evolved to address digital products, AI governance, experience management, and product-centric operating models. Many courses still focus only on ITIL 4. This course covers both frameworks so you can prepare for today's exams while building knowledge for the modern digital workplace.
You'll move from foundational service management concepts through all 34 ITIL practices, then into the evolution introduced in ITIL Version 5, including digital product lifecycle management, the AI Capability Model, and dual-framework practice. By the end of the course, you'll understand the concepts needed to help prepare for ITIL Foundation exams, contribute to ITSM initiatives, and confidently participate in conversations around service value, governance, and continual improvement.

What you'll learn

- The core concepts of IT Service Management, value creation, and service relationships
- All seven ITIL Guiding Principles and how to apply them in real organizations
- The Four Dimensions of Service Management: people, technology, partners, and value streams
- The Service Value System (SVS), governance, and continual improvement model
- The Service Value Chain and the six core activities that drive value delivery
- All 34 ITIL 4 practices including Incident Management, Problem Management, Change Enablement, Service Desk, Service Level Management, Information Security, I TAM, Release Management, and more
- The evolution from ITIL 4 to ITIL Version 5, including digital products, the product and service lifecycle model, and the updated ITIL Value System
- ITIL Version 5's AI governance approach and the AI Capability Model
- Experience management, strategy, vision, and organizational change in a digital-first environment
- How to operate effectively in a dual-framework environment where ITIL 4 and ITIL Version 5 coexist
- Exam strategy, discrimination drills, and practice walkthroughs designed to help prepare you for certification exams
Course Highlights
- Eight comprehensive modules spanning ITIL 4 fundamentals through ITIL Version 5 evolution
- Coverage of all 34 ITIL practices, including one of the most comprehensive ITIL practice libraries available on Udemy
- A dedicated ITIL Version 5 module covering the major concepts and updates introduced in the 2026 release
- Exam preparation guidance with strategy reviews, discrimination drills, and practice walkthroughs
- Real-world application focus that emphasizes practical implementation, not just theory

Who this course is for

IT professionals preparing for the ITIL 4 Foundation or ITIL Version 5 Foundation exam
Service desk technicians, IT support staff, and helpdesk analysts looking to advance their careers
IT managers, team leads, and directors responsible for service delivery and operations
Project managers and business analysts working alongside IT service teams
DevOps, SRE, and cloud professionals who need to understand ITSM principles
ITIL 4 certified professionals who want to understand what's new in ITIL 5
Consultants and trainers who need current knowledge of both frameworks
Anyone transitioning into IT Service Management or modernizing their existing ITIL knowledge

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