Six Sigma - The Define Phase

What you'll learn
Provide a solid and practical understanding on the concepts of the "Define Phase" of Six Sigma
DMAIC Methodology
SMART Goals
Techniques for project identification
Voice of Customer, Voice of Business, Voice of Process
Cost of Poor quality
Critical to Quality and Process Mapping
Team selection and growth phases
Project charter
Requirements
There are no special pre-requisites for this course.
Description
Dear Learners,I welcome you to this course on Six Sigma- The Define Phase. I have prepared lectures covering each of the DMAIC phases of Six Sigma, separately, to enable learners with shorter time to grasp all topics with ease. This course is covered in "11 evenly spaced lectures" & also includes a small hands-on project. I am Parag Dadeech, with extensive leadership experience across diversified business sectors. I have lived and worked in the US, SE Asia and India and have led a gamut of high value business projects (green field as well brown field), operational excellence engagements, as well as Technology joint ventures.Wishing you an enjoyable learning experience.Lecture-1Introduction Lecture-2• Historical perspective• Features of Six-Sigma• Sigma Level across business sectorsLecture-3• Six Sigma methodology• Understanding DMAIC ThoroughlyLecture-4• Starting with Define Phase• SMART Goals• Illustration of SMART GoalsLecture-5• Sources of Project identification• Voice of Customer (VOC)Lecture-6• Voice of Customer to CTQ (Critical to Quality)• Voice of Business• Voice of ProcessLecture-7• Cost of Poor Quality (COPQ)• Internal and External Failures• Implications of external failure costsLecture-8• CTQ Drill Down• Process Mapping (SIPOC)• SIPOC Practical illustrationsLecture-9• Team selection• Team growth phases• Toll Gate reviewsLecture-10• What is Value• Value adding activities (VA)• Non-Value adding activities (NVA)Lecture-10• Project charterLecture-11Summary
Overview
Section 1: Six Sigma - The Define phase
Lecture 1 Introduction
Lecture 2 Historical perspective and features of Six Sigma
Lecture 3 Six Sigma Methodology (Understanding DMAIC Thoroughly)
Lecture 4 Starting with Define Phase & SMART Goals
Lecture 5 Project identification techniques and Voice of customer (VOC)
Lecture 6 How to convert VOC to CTQ, Voice of Business, Voice of Process
Lecture 7 COPQ & Failure costs
Lecture 8 CTQ Drill down and process mapping
Lecture 9 Team selection and growth phases
Lecture 10 project charter
Lecture 11 summary
The course is suitable for learners coming from a variety of backgrounds, whether it is manufacturing, process operations or service sectors.

Homepage

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